Duration: 4 hours and 34 minutes

Affected Components: Captive Portals

Feb 9, 10:00:00 GMT+0
Identified - We detected an issue on our radius service. Devops team is looking at the issue..

Feb 9, 12:00:00 GMT+0
Monitoring - We detected an intermittent issue affecting our radius service. A fix has been done and load-balancing have been implemented on our side to improve the stability. .

Feb 9, 14:34:05 GMT+0
Resolved - This incident has been resolved. We apologize for any inconvenience caused..

Duration: 2 hours and 30 minutes

Affected Components: DHCP

Feb 5, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time on this DHCP node..

Feb 5, 10:30:09 GMT+0
Completed - Maintenance has completed successfully..

Duration: 53 minutes

Affected Components: Admin Interface

Feb 4, 12:45:00 GMT+0
Identified - In order to improve our services redundancy, we are planning for a scheduled maintenance during that time. Admin UI could be interrupted for a very short time (seconds). No impact on Captive Portals and DHCP services..

Feb 4, 12:45:01 GMT+0
Identified - Maintenance is now in progress.

Feb 4, 13:37:33 GMT+0
Completed - Maintenance has completed successfully. There was no service interruption..

Duration: 2 hours and 22 minutes

Affected Components: DHCP

Jan 29, 08:18:11 GMT+0
Identified - Maintenance is now in progress..

Jan 29, 10:40:19 GMT+0
Completed - Maintenance has completed successfully..

Jan 29, 08:00:00 GMT+0
Identified - In order to improve our IPSec and DHCP services, we are planning for a scheduled maintenance during that time. IPSec tunnels will be interrupted for some minutes during the maintenance..

Duration: 2 hours and 3 minutes

Affected Components: DHCP

Jan 28, 15:38:57 GMT+0
Identified - Maintenance is now in progress..

Jan 28, 17:42:20 GMT+0
Completed - Maintenance has completed successfully..

Jan 28, 15:00:00 GMT+0
Identified - In order to improve our IPSec and DHCP services, we are planning for a scheduled maintenance during that time. IPSec tunnels will be interrupted for some minutes during the maintenance..

Duration: 2 days and 9 minutes

Affected Components: DHCP

Jan 28, 08:48:08 GMT+0
Completed - Service is back but the maintenance is not completed due to a disk issue. This maintenance will be rescheduled later..

Jan 28, 08:00:00 GMT+0
Identified - In order to improve our IPSec and DHCP services, we are planning for a scheduled maintenance during that time. IPSec tunnels will be interrupted for some minutes during the maintenance..

Duration: 3 hours and 20 minutes

Affected Components: Captive Portals

Jan 28, 03:05:28 GMT+0
Resolved - **Incident Summary** Cloud-Fi was alerted to an issue registering guest users by multiple customers utilizing Captive Portal services. Our team quickly responded to this incident and applied emergency patching to resolve the issue. **Impact** Cloudi-Fi Captive Portal Customers.

Jan 27, 23:45:02 GMT+0
Investigating - We are currently investigating an incident involving authentication lagging or looping on guest captive portals. Our development team is actively investigating..

Jan 28, 01:07:16 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 1 hour and 20 minutes

Affected Components: DHCP

Jan 27, 08:00:00 GMT+0
Identified - In order to improve our IPSec and DHCP services, we are planning for a scheduled maintenance during that time. IPSec tunnels will be interrupted for some minutes during the maintenance..

Jan 27, 08:32:35 GMT+0
Identified - Maintenance is now in progress..

Jan 27, 09:52:20 GMT+0
Completed - Maintenance has completed successfully..

Affected Components: DHCP

Jan 26, 16:30:00 GMT+0
Completed - In order to improve our IPSec and DHCP services, we are planning for a scheduled maintenance during that time. IPSec tunnels will be interrupted for some minutes during the maintenance. .

Duration: 2 hours and 1 minute

Dec 5, 08:50:00 GMT+0
Identified - Our support system has been impacted by the global issue on Cloudflare side. We are currently investigating this incident..

Dec 5, 10:51:06 GMT+0
Resolved - Our support system is now working as expected. Cloudflare has provided an RCA. To know more: <https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q>.

Affected Components: DHCP

Dec 2, 09:42:04 GMT+0
Resolved - **Impact:** We have identified that the DHCP service is facing issues, so some customers may experience: * DHCP service not responding as expected * Tunnel interfaces not coming up or appearing as unresponsive * Delays or failures in new configuration/application **Current actions:** * Core DHCP and related services have been restarted. * We are actively monitoring the provisioning tasks and tunnel interface status. * Additional diagnostics are in progress to ensure stability and prevent recurrence. **We can confirm that the DHCP service is now fully stable and functioning normally.**.

Duration: 4 hours

Affected Components: DHCP, Admin Interface

Dec 2, 09:00:00 GMT+0
Identified - The planned deployment is scheduled for Tuesday, December 2nd, 2025, from 10 a.m. to 2 p.m. CET. No service interruption is expected. This release introduces several updates and improvements: **Features and enhancements** * **Renaming "Scopes" to "Tags"** * "Scopes" are now "Tags." This update introduces revised terminology and a refreshed UI to better align with location categorization workflows. * Existing configurations remain unchanged; the feature retains full control over policy enforcement and delegation. * **Consolidated Search Interface** * Streamlined search functionality within **Users > Authentications**, replacing multiple data-table fields with a single, unified filtering engine for complex combinations. * Added the capability for administrators to search by event name within the **Event module**. * **DHCP security profiles update** * Transformed security context handling to a multiple-context architecture. * Allows for greater flexibility, including the assignment of multiple IP addresses to a single device within different security contexts. * **Enhanced Teamspace linking** * Optimized relationship management to ensure updates automatically and reliably cascade to sub-Teamspaces based on defined assignment rules. * **Integration performance** * Implemented a time-based batching system to improve concurrency handling, ensuring higher stability during high-load integration events. **Bug fixes** * **Root team location visibility:** Fixed an issue where correctly registered locations failed to appear in the location list within the root team's view. * **Location network parameter input:** Resolved an issue where pasting identifiers (e.g., IPs in the GRE field) failed to trigger orphan assignment. * **UI page title inconsistency:** Corrected a display issue where page titles failed to refresh accurately upon navigation. For more details about the release, please visit our [Release Information Page](https://help.cloudi-fi.com/hc/en-us/articles/32078413109021)..

Dec 2, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 2, 13:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 21 hours and 14 minutes

Affected Components: Captive Portals, Admin Interface

Nov 18, 13:00:23 GMT+0
Monitoring - **Incident Summary** We are providing an update on the ongoing intermittent service degradation impacting Cloudi-Fi services, which is caused by a major incident on the Cloudflare Global Network. **Impact** Cloudi-Fi Services: Customers may continue to experience intermittent connectivity issues, higher latency, and connection errors (e.g., 5xx errors) when accessing or using Cloudi-Fi services globally. Root Cause: External service degradation affecting our infrastructure provider, Cloudflare. Latest Cloudflare Status (Last Update: 12:53 UTC) Cloudflare is continuing to investigate the internal service degradation affecting their global network. While they previously reported seeing services recover, the status remains in the Investigation/Remediation phase, indicating the issue is not yet fully resolved. **Next Steps** The Cloudi-Fi team remains on high alert and is strictly monitoring the stability of the Cloudflare network. Our services will restore full stability automatically as Cloudflare completes their remediation efforts. We will not post a new status until we receive a material update from Cloudflare or observe a significant change in the Cloudi-Fi service recovery. **Workaround** Our team has bypassed the Cloudflare service at this moment to make our services back to normal..

Nov 19, 10:14:23 GMT+0
Resolved - The Cloudflare major incident is now resolved so re-enabling it on our services and everything back to normal..

Duration: 2 days

Affected Components: Captive Portals, DHCP, Admin Interface

Nov 7, 17:00:00 GMT+0
Identified - **Objective:** Perform database optimization operations, including adding columns, removing obsolete data, and creating indexes to address performance issues. **Phase 1:** 31/10 6:00 PM CET – 02/11 6:00 PM CET **Phase 2:** 07/11 6:00 PM CET – 09/11 6:00 PM CET.

Nov 7, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 9, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 10 minutes

Affected Components: Admin Interface

Nov 3, 08:03:58 GMT+0
Investigating - **Incident Description:** An issue has been identified where the Device section (Admin UI > Network > Devices) displays a “Network Error” message. This prevents users from viewing or managing devices within the platform. The error occurs during attempts to load device-related data. **Impact**: Users are unable to access or manage device information. The rest of the services (Mac-based Authentication and DHCP) are functioning properly. **Actions Taken / Next Steps:** Our development team is investigating the issue and checking the relevant components..

Nov 3, 08:08:38 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 3, 08:13:53 GMT+0
Resolved - **Incident Summary:** The incident was triggered by the system reaching a high disk usage threshold. This caused search and analytics engine to temporarily stop processing data. **Resolution:** The threshold was adjusted, restoring normal service operations. **Preventive Measures:** We are implementing a disk capacity expansion to ensure the system remains fully operational and to prevent recurrence..

Duration: 2 days

Affected Components: Captive Portals, DHCP, Admin Interface

Oct 31, 17:00:00 GMT+0
Identified - **Objective:** Perform database optimization operations, including adding columns, removing obsolete data, and creating indexes to address performance issues. **Phase 1:** 31/10 6:00 PM CET – 02/11 6:00 PM CET **Phase 2:** 07/11 6:00 PM CET – 09/11 6:00 PM CET.

Oct 31, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 2, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 days, 6 hours and 39 minutes

Affected Components: Captive Portals, Admin Interface

Oct 20, 08:00:00 GMT+0
Monitoring - We are currently experiencing issues related to SMS delivery. This impacts: * **Guest users** accessing the captive portal using authentication methods that rely on SMS for OTP or login passwords. * **Administrators** accessing the admin interface who have enabled 2FA via cloud-based authentication. **Root Cause** This is due to a global issue on AWS, which affects our SMS provider. * [AWS Status](https://downdetector.co.uk/status/aws-amazon-web-services/) * [Twilio Status](https://status.twilio.com/) Multiple websites and applications are affected. We are monitoring the situation closely and will provide updates as they become available..

Oct 20, 12:00:42 GMT+0
Monitoring - Based on our SMS Provider, partial recovery is seen and they are scaling systems to handle the influx of traffic. However they are still experiencing outages across multiple product lines due to an ongoing AWS incident. See [Twilio status](https://status.twilio.com/).

Oct 21, 06:32:43 GMT+0
Monitoring - The issue on the AWS side appears to have been resolved. Our SMS provider may still be experiencing some latency in message delivery, but most services are now operating normally. You may notice occasional delays in SMS delivery throughout the day. We are continuing to monitor the situation closely and will provide an update later today if the latency persists..

Oct 27, 14:39:19 GMT+0
Resolved - This incident has been resolved..

Duration: 7 minutes

Affected Components: Admin Interface

Oct 16, 13:37:44 GMT+0
Investigating - After deploying our October release today, we discovered a bug when working with our Manage API. We are currently investigating this incident..

Oct 16, 13:44:49 GMT+0
Resolved - We've deployed a fix for this incident..

Duration: 4 hours

Affected Components: DHCP, Captive Portals, Admin Interface

Oct 16, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 16, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 16, 08:00:00 GMT+0
Identified - The planned deployment is scheduled for Wednesday, October 16th, 2025, from 10 a.m. to 2 p.m. CET. No service interruption is expected. This release introduces several updates and improvements: **Features and enhancements** **Improved IPSec reliability and performance** * Streamlined proposal set to prevent packet fragmentation, ensuring more stable connections. * Enhanced efficiency for IPSec connections. * Removed outdated cryptographic algorithms (e.g., SHA-1) to meet current security standards. **Smarter regional routing** * Flexible mapping of countries to specific IPSec regions. * Allows bypassing default routing (e.g., route traffic from Turkey via EMEA instead of Asia) for better performance control. **Security improvements** * Core platform components updated to comply with the latest security standards. **Bug fixes** * Location configuration consistency: fixed an issue where network identifier assignments failed when pasting values. Typing and pasting now work consistently. For more details about the release, please visit our Release Information Page..

Duration: 4 hours

Affected Components: Captive Portals, Admin Interface

Sep 2, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 2, 08:00:00 GMT+0
Identified - The planned deployment is scheduled for Tuesday, September 2nd, 2025, from 10 a.m. to 2 p.m. CET. No service interruption is expected. This release introduces several updates and improvements: ### Features and enhancements **802.1X beta program** Secure wired and wireless access with certificate- or identity-based authentication. Manage authentication policies directly from your Cloudi-Fi console. **API management interface** Create, manage, and revoke API keys with flexible permissions. * Read-only or full-access options * Custom validity periods * Enable, disable, or revoke keys anytime **Subscription dashboard** Gain a full overview of all licenses in one place. * Track usage and renewal dates * Monitor subscription status instantly * Centralize license management for better planning **Bulk management for locations** Streamline configuration across multiple locations. * Bulk edit settings such as country, timezone, and portal templates * Apply tags or disable locations with a single action ### Bug fixes * VPN credentials now validated only against company domains * Resolved conflict between DHCP Option 114-based CPI and location-specific templates For more details about the release, please visit our [Release Information Page](https://help.cloudi-fi.com/hc/en-us/articles/29867312059933)..

Sep 2, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 20 minutes

Affected Components: DHCP

Aug 21, 08:35:42 GMT+0
Investigating - We are currently investigating this incident. Some customers are affected. We will update the status as soon as possible..

Aug 21, 08:55:30 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day, 6 hours and 49 minutes

Affected Components: DHCP

Aug 19, 06:19:10 GMT+0
Identified - **Incident Summary** An incident occurred on some DHCP nodes. Although tunnels remained up, traffic was not reaching the DHCP server due to an internal routing issue, causing a disruption in service. The issue has been partially mitigated — the **primary node is now functioning as expected**, but the backup node continues to experience routing problems. **Impact** Only limited amount of users were affected. The problem has been partially addressed. The service is now working as expected on one node, the backup is still having an issue. .

Aug 20, 13:08:39 GMT+0
Resolved - This incident has been resolved and the service is back to normal..

Duration: 4 hours

Affected Components: Captive Portals, Admin Interface

Jul 30, 19:00:00 GMT+0
Identified - Description: Cloudi-Fi will be performing a scheduled maintenance on our Database service starting at 9:00 PM (CEST) on July 30, 2025, with an expected duration of up to 4 hours. This operation is part of our ongoing efforts to maintain and enhance platform performance and reliability. Impact: No service interruption is expected during this maintenance window. All services will remain fully operational..

Jul 30, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 30, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 day, 7 hours and 2 minutes

Affected Components: DHCP

Jul 10, 11:50:31 GMT+0
Identified - The issue has been isolated. We are continuing to work on a fix for this incident..

Jul 10, 13:03:04 GMT+0
Monitoring - This incident has been resolved. Affected nodes have been restored and DHCP requests are being replied by Cloudi-Fi. Service is fully operational now. We continue monitor the situation..

Jul 10, 11:14:36 GMT+0
Investigating - We are currently investigating this incident..

Jul 10, 10:30:36 GMT+0
Investigating - We are currently investigating this incident..

Jul 11, 17:32:58 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day, 7 hours and 16 minutes

Affected Components: Admin Interface

Jul 8, 11:00:17 GMT+0
Resolved - \*\*Status:\*\* \_Monitoring\_ \*\*Update time:\*\* \_July 8, 2025 – 13:00 CEST\_ \*\*Current Status\*\* Access to the \*\*admin console\*\* and the \*\*DHCP module\*\* has been fully restored. All services are now operational, and \*\*IP address delivery was not impacted at any point\*\* during the incident. We are currently \*\*monitoring the systems\*\* to ensure continued stability and performance..

Jul 8, 10:29:01 GMT+0
Identified - **Status:** _Identified_ **Start time:** _July 8, 2025 – 12:15 CEST_ --- **Impact** Users may be unable to access the admin console or may experience unusually slow loading times when attempting to log in or navigate the interface. --- **Current Status** The issue has been identified. Our engineering team is actively working on implementing a fix to restore full functionality as quickly as possible. --- We apologize for the inconvenience and appreciate your patience while we work to resolve this..

Jul 8, 10:53:32 GMT+0
Identified - **Status:** _Mitigated_ **Update time:** _July 8, 2025 – 12:45 CEST_ --- **Current Status** Access to the admin console has been restored and is now functional for most administrators. The DHCP module remains inaccessible at this time. However, IP address delivery to devices is not impacted and continues to function as expected. --- Our team is continuing to work on resolving the remaining issue. We will provide an update as soon as the DHCP functionality is fully restored..

Duration: 4 hours

Affected Components: Captive Portals, Admin Interface

Jul 2, 14:18:41 GMT+0
Identified - Maintenance didn't start yet..

Jul 8, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 8, 08:00:00 GMT+0
Identified - The planned deployment has been postponed and is now scheduled for **Tuesday, July 8th** from 10 a.m. to 2 p.m. CET. We apologize for any inconvenience and appreciate your understanding. This release introduces several updates and improvements: ### **Features and enhancements** **Cloudi-Fi policies – Access and session control** * New Policies framework for managing access, session privileges, and registration workflows. * Apply rules by user type: employees, guests, IoT. **Policy categories:** * **Access control policies**: * Allow/deny authentication based on location, profile, country, template, datetime. * **Privilege policies**: * Control session duration, device limits, VLAN assignment (802.1X/MAC). * **Registration policies**: * Configure guest profiles, email domains, sponsor requirements, and more. --- **Recycle and reuse location identifiers** * Restore and reuse soft-deleted location IDs to simplify data management. --- **Improved Zscaler sync stability and debugging** * Better edge case handling to reduce sync failures. * Enhanced logging for easier debugging. * Increased fault tolerance for more reliable sync. **Meraki synchronization optimization** * Reduced unnecessary API calls for better efficiency. * Robust error handling to avoid sync disruptions. * Enhanced reliability for smoother integration. --- **Captive Portal Identification (CPI) enhancement** * DHCP option-based detection for more accurate captive portal triggering. * Improves login reliability and streamlines user onboarding. --- **Bug fixes** * **Sponsor domain validation**: Trusted domains now correctly validated. * **User details view**: Fixed display issue in Users → Accounts section. ### **More Information** For more details about the release, please visit our [Release Information Page](https://help.cloudi-fi.com/hc/en-us/articles/28491234722461)..

Jul 8, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Admin Interface

May 15, 20:00:00 GMT+0
Identified - We are planning a new release scheduled for **15th May 2025** from **10 a.m. to 2 p.m. CET**. This release introduces several updates and improvements: ## **Features and Enhancements** ### **Locations – Now Stable (Out of Beta)** * Officially graduated from beta status. * **New UI Design:** Simplified, intuitive interface for quicker location creation and easier management. * **Enhanced Flexibility:** Better control options for disabling and managing locations. * **Typed Identifiers:** Added to improve accuracy in managing complex location hierarchies. ### **Lobby Performance Improvements** * Optimized endpoints for faster responses. * Improved speed for guest provisioning. * Enhanced scalability for high user volumes and multiple teamspaces. * Smoother overall user experience. ### **New Post-Login Selection (Company & Teamspace)** * Redesigned login flow for multi-tenant environments. * Post-login prompt lets admins choose tenant and/or teamspace. * Clearer context to avoid misconfigurations. * Improved session handling to tie actions to correct scope. ### **Bug Fixes** * **Authentication Value Display:** Fixed missing authentication type under the Users section. * **DHCP Notification:** Resolved failure when no teamspace was set for a company. ### **More Information** For more details about the release, please visit our [Release Information Page](https://help.cloudi-fi.com/hc/en-us/articles/27314123142045)..

May 15, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

May 16, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 days, 15 hours and 56 minutes

Affected Components: Captive Portals

May 15, 11:36:57 GMT+0
Investigating - We are currently investigating an incident where the authentication process is taking longer than expected. Users may experience delays while attempting to authenticate. Our team is actively working to identify the root cause and restore normal performance as quickly as possible..

May 15, 12:06:32 GMT+0
Identified - We have identified that the database is experiencing high load due to a set of queries that are executing more slowly than expected. These queries, which are intended to be lightweight, may have been introduced or modified in the latest development sprint. Our team is actively analyzing their performance impact and working on optimizations to restore normal system responsiveness..

May 15, 12:24:18 GMT+0
Monitoring - The issue has been resolved, and the affected queries have been optimized. System performance has returned to normal, and we are continuing to monitor the environment closely to ensure stability..

May 19, 03:33:20 GMT+0
Resolved - The incident has been addressed and normal operations have resumed..

Duration: 1 hour and 30 minutes

Affected Components: Admin Interface, DHCP

Apr 24, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 24, 09:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 24, 09:30:00 GMT+0
Identified - We will be conducting an **exceptional deployment** today to patch and resolve the following issues: * Filtering, sorting, and logical errors on some pages * **Teamspace** filtering issues affecting some admin access * Inconsistencies in **Device lookup** * **Provisioning** issues * General **lobby performance improvements** **No service interruptions or performance impact are expected** during this update..

Duration: 34 minutes

Affected Components: DHCP, Admin Interface, Captive Portals

Apr 17, 01:40:00 GMT+0
Investigating - .

Apr 17, 02:14:00 GMT+0
Resolved - ### **Incident Summary** A datacenter network issue caused some services outage. Start time : 17/04/2025 03:40 CET End time : 17/04/2025 04:14 CET ### **Impact** Admin interface : Outage. Captive portals : Outage. DHCP service : IPsec tunnels DOWN to EMEA peer 87.98.189.202..

Duration: 6 hours and 53 minutes

Apr 16, 10:07:38 GMT+0
Resolved - **Background:** 1. A maintenance operation was performed on Monday in the APAC environment. <https://status.cloudi-fi.net/cm9cj09s00001exvbas2uckxn> 1. This operation included changes to the environment variables, notably for our service in charge of caching. **Incident Description:** 1. Our server in APAC was incorrectly configured due to an improper set of environment variables. 1. Our caching service parameter used was the one from the European environment, while APAC now has its own caching endpoint. 1. This incorrect parameter only took effect after the new release was deployed on Tuesday (15 April 2025). 1. As a result, the APAC environment experienced service degradation or unavailability due to a failed Caching connection. **Root Cause:** 1. The reference file containing environment variables for the APAC region was outdated and incorrect. 1. It led to the reuse of the European parameter, which is no longer valid for the APAC setup following the separation of environments. **Immediate Actions Taken:** 1. Identified the misconfiguration through logs and connection error analysis. 1. Manually corrected the Redis parameter for the APAC environment. 1. Restarted impacted services to apply the corrected configuration. **Action Plan:** 1. Complete review of the environment variables file for APAC. 1. Create and validate separate environment variable files for each region (Europe/APAC). 1. Implement a validation checklist before any multi-region deployment. 1. Audit recent deployments to ensure no other misconfigurations are present. .

Apr 16, 03:15:00 GMT+0
Investigating - **Incident Summary** Captive Portal services are seems to be impacted for the APAC region due to issues related to the CN URL. **Impact** Many users in the APAC region will see an error while accessing the guest portals. This will impact their access to the internet and other resources that are accessed by authentication through the captive portals..

Apr 16, 06:10:27 GMT+0
Identified - The issue has been identified and is related to an incorrect routing on one of our nodes in APAC. This happened due to the incorrect configuration applied after the server was restarted..

Apr 16, 06:29:03 GMT+0
Monitoring - The configuration has been corrected and the services have returned to their normal stage. We are still monitoring the services..

Duration: 1 hour and 21 minutes

Affected Components: DHCP

Apr 16, 15:52:56 GMT+0
Resolved - The root cause was the mis-handling of devices at the dhcp level leading to them not being associated with a pool. Only guest devices were affected. This mis-handling was introduced with the latest release (see <https://status.cloudi-fi.net/cm9cj09s00001exvbas2uckxn>).

Apr 15, 10:41:12 GMT+0
Investigating - **Incident Summary** We have identified an issue where, in certain cases, no DHCP pool is available for the requested subnet. This results in failure to assign IP addresses for devices or services relying on dynamic address allocation within those subnets. Our technical team is currently investigating the root cause and working toward a resolution. **Impact** * Devices attempting to connect to affected subnets may fail to obtain an IP address..

Apr 15, 10:57:23 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 15, 12:01:52 GMT+0
Resolved - Since the workaround has been applied, everything appears to be functioning as expected. Devices are now able to obtain IP addresses from the appropriate DHCP pools without issue. However, please note that a permanent fix is still to be implemented. Our engineering team continues to work on a long-term solution to fully address the root cause..

Duration: 30 minutes

Affected Components: DHCP

Apr 15, 10:25:20 GMT+0
Resolved - This incident has been resolved. The issue impacting DHCP VPN configuration and subnet changes following the April 15th release has been identified and corrected. All configurations are now being properly applied as expected..

Apr 15, 09:55:39 GMT+0
Monitoring - **Incident Summary** Following the April 15th release, we have identified an issue affecting the DHCP service. Changes made to VPN-related DHCP configurations or subnets are not currently being applied. Our engineering team is actively investigating and working on a resolution. **Impact** * DHCP VPN configuration updates and subnet changes are currently ignored by the system. * This may affect new site deployments or configuration adjustments relying on these DHCP settings. * Existing DHCP leases and already-applied configurations remain unaffected..

Duration: 4 hours

Affected Components: DHCP, Admin Interface, Captive Portals

Apr 15, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 15, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 15, 08:00:00 GMT+0
Identified - The deployment of "New Features Release on April 10th 2025", initially communicated as completed, has been rescheduled due to pending pre-deployment conditions. The new deployment window is planned for April 15th 2025\. We apologize for any confusion and appreciate your understanding. Further updates will be posted here once deployment is complete..

Duration: 4 hours

Affected Components: DHCP, Admin Interface, Captive Portals

Apr 10, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 10, 08:00:00 GMT+0
Identified - We are planning a new release scheduled for **10th April 2025** from **10 a.m. to 2 p.m. CET**. This release introduces several updates and improvements: ### **Features and Enhancements** **Manage Devices** * Assign Cloudi-Fi DHCP service-based devices to specific users. * Improves device ownership, accountability, and transparency. **Faster Platform Experience** * Performance optimizations for a faster, more responsive UI. * Reduced loading times for locations, events, and authentications. * Streamlined user registration flow. * Enhanced RADIUS service performance for faster, reliable user authentication. **Teamspace (Stable Release)** * Teamspaces (formerly Teams) are now fully stable and out of beta. * Group multiple locations and assign admins to specific Teamspaces. * **Role-based access**: Admins only see data for their assigned locations. * **Improved data segmentation** **Custom Admin Password Policies** * Define custom password policies per admin profile. * Configure: * Password complexity (length, character types) * Password expiration rules ### **Bug Fixes** * Fixed duplicate location display when editing. * Resolved issue with duplicated first page in Users > Authentication. * Corrected sorting in the Country column. * Various backend improvements for increased platform stability. ### **More Information** For more details about the release, please visit our [Release Information Page](https://help.cloudi-fi.com/hc/en-us/articles/26446088464285)..

Apr 10, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours

Affected Components: Admin Interface, Captive Portals

Apr 8, 19:00:00 GMT+0
Identified - **Description** Cloudi-Fi will be performing a maintenance on our Database service. This maintenance is scheduled at 9:00 PM (CEST) on April 8, 2025 , and will take up to 2 hours to complete. **Impact** No service interruption is expected during this maintenance window..

Apr 8, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 8, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 10 hours and 34 minutes

Affected Components: Captive Portals

Apr 1, 07:59:18 GMT+0
Investigating - ### **Incident Summary** Users are experiencing latency issues during the registration process. ### **Impact** The service remains fully functional, but we are actively monitoring the issue. ### **Timeline** * **April 1, 2025 – 9:450 AM EST** – Issue Identified ### **Next Steps** * Continuing investigation into the root cause * Increasing processing capacity.

Apr 1, 08:09:52 GMT+0
Resolved - ### **Current Status** Registrations are now being processed within expected timeframes, significantly reducing latency. We continue to monitor to ensure stability. **Timeline** April 1, 2025 – 10:05 AM EST.

Affected Components: Captive Portals

Mar 31, 15:53:43 GMT+0
Resolved - **Incident Summary** Users are reporting Radius latency issues. **Impact** We are currently monitoring this issue closely but so far the service is fully functional. **Time** 31/3/25 - 8:30AM EST - Issue Identified **Proposed Resolution** Upcoming Release on 8/4/25 will include the migration of a Database server to a more optimized server as well as on 10/4/25 Multithread Radius will be implemented which will deal directly with service scaling..

Affected Components: Captive Portals

Mar 28, 08:15:00 GMT+0
Resolved - **Incident Summary** An issue was identified with location recognition on Cloudi-Fi’s side for native integrations such as Meraki, Fortinet, WLC, Aruba, Mikrotik. **Impact** All guest users were redirected to the default captive portal configured under **Admin UI > Settings > Company Account > Default Portal** instead of the designated portal under **Admin UI > Locations**. **Incident Timeline:** * **03/28/2025 at 8:40 AM:** Initial impact detected. * **03/28/2025 at 8:45 AM:** Cloudi-Fi tech team began investigation. * **03/28/2025 at 9:10 AM:** A fix was deployed to production. * **03/28/2025 at 9:15 AM:** Issue successfully resolved. **Root Cause** The issue arose due to a hotfix deployed to resolve location recognition for Zscaler integration, which inadvertently impacted native integrations. **Action Plan** * **Action 1:** Modify the affected code to prevent unintended disruptions to native integrations while maintaining the fix for Zscaler..

Duration: 4 hours

Affected Components: Admin Interface

Mar 20, 13:10:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 20, 09:10:01 GMT+0
Identified - Maintenance is now in progress.

Mar 20, 09:10:00 GMT+0
Identified - We are planning a new release scheduled for **20 March 2025** from **10 a.m. to 2 p.m. CET**. This release introduces several updates and improvements: ### **Features and Enhancements** **Dashboard Enhancements (Stable Release)** * **New “Locations” Map**: Displays geolocalized authentication events. * **Top Locations Insights**: Provides device and authentication type insights with logarithmic and linear scale options. * **New Accounts Graph**: One-year breakdown of authentication types for trend analysis. **Refactored Administrators Module (Stable Release)** * **New Design**: Improved layout for usability. * **New Beta Module**: Assign teams to administrators for better efficiency. * **Enhanced Admin Oversight**: Simplified role management in complex setups. **API Rate Limiter Reinforcement** * Strengthened rate limiting for improved reliability and security. **Enhanced Login & Password Reset Process** * Updated for robustness and better usability. * Improved design for clarity. **Bug Fixes & Optimizations** * **Location Module (Beta)**: Fixed “Preview All Pages at Once” issue. * **IP Allocation Module**: Optimized for faster performance. ### **More Information** For more details about the release, please visit our [Release Information Page](https://help.cloudi-fi.com/hc/en-us/articles/25750102658717/)..

Duration: 3 days, 1 hour and 23 minutes

Affected Components: Captive Portals

Mar 11, 09:50:00 GMT+0
Investigating - **Incident Summary** We detected an internal issue at 10:50AM CET time. Our team is actually working on it. **Impact** Slowness/errors while authenticating on the captive portals..

Mar 11, 13:40:10 GMT+0
Monitoring - **Update:** A fix was deployed. We remain in active monitoring and will keep you informed..

Mar 11, 11:11:03 GMT+0
Identified - The error is related to an overload on one of our servers during token allocation. Solutions to speed up this process are currently being tested. Our DevOps team is actively working on validating them before deployment to production..

Mar 14, 11:13:12 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Admin Interface

Feb 13, 20:00:00 GMT+0
Identified - **Date & Time**: 13 February, 9:00 PM – 10:00 PM GMT+1 **Action**: Server Migration (transitioning some services to a new server) **Impact**: No impact expected **Description** : We will be performing a server migration on 13 February from 9:00 PM to 10:00 PM GMT+1\. This migration is aimed at improving the performance and reliability of our services. No service disruptions or downtime are expected during this period..

Feb 13, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 13, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Admin Interface

Feb 6, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 6, 09:00:00 GMT+0
Identified - We are planning a new release scheduled for **6 February 2025** from **10 a.m. to 2 p.m. CET**. This release introduces several updates and improvements: ### **Features and Enhancements** **Location Module (Beta)** * **New Design:** Simplifies location creation and management. * **Enhanced Flexibility:** Better strategies for disabling locations. * **Typed Identifiers:** Improves precision and management capabilities. **Administrators Module (Beta)** * **New Design:** Improved layout for better usability. * **New Beta Module:** Assign teams to administrators for organizational efficiency. * **Enhanced Admin Oversight:** Simplifies complex role management. **DHCP Node City Label Update** * 'Terminator' was renamed to 'Location City' for better clarity when selecting servers. **Location Dashboard Refinements** * The beta dashboard now focuses on real physical locations and aggregates virtual location stats under physical locations when DHCP/IoT service is used. ### **Bug Fixes** * **DHCP - Fix IPsec Status & Show Logs:** Monitor IPSec tunnel status and byte transfers. * **ESC Key Issue:** Fixed problem where pressing ESC would close modals/asides with active dropdowns, inputs, or date pickers. ### **Impact** No service interruption is expected during this maintenance window. All services should remain fully operational throughout the release period. ### **More Information** For more details about the release, please visit our [Release Information Page](https://help.cloudi-fi.com/hc/en-us/articles/24904128566557)..

Feb 6, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 24 minutes

Affected Components: Captive Portals

Jan 23, 20:00:00 GMT+0
Identified - **Description** Cloudi-Fi will be performing a maintenance on our Database service. This maintenance is scheduled at 9:00 PM (Paris time) on January 23, 2025 , and will take up to 2 hours to complete. **Impact** No service interruption is expected during this maintenance window..

Jan 23, 21:23:54 GMT+0
Completed - Maintenance has completed successfully..

Jan 23, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 12 days and 12 hours

Affected Components: Admin Interface, Captive Portals

Dec 12, 14:00:00 GMT+0
Completed - We are planning a new release scheduled for December 12th, 2024 from 10 a.m. to 2 p.m. CET. This release introduces several updates and improvements: ### Features and Enhancements * **SAML Cache Enhancements** * Improved SAML caching with a two-layer mechanism. * Enhanced cache expiration to prevent issues post-configuration updates. * Note: Changes may take up to 5 minutes to propagate across nodes. * **Disabled Locations** * Added the ability to disable locations for safer configuration management. * Disabled locations can be re-enabled as needed. * **Optimized Layout for Smaller Viewports** * Improved layouts and components for ultrabook usability and consistency. ### Bug Fixes * **Date Picker:** Resolved partial rendering issues for event date pickers. * **Extend Lobby Account:** Fixed inconsistencies in extending lobby account durations. **Impact:** * No service interruption is expected during this maintenance window. All services should remain fully operational throughout the release period. **More Information:** For more details about the release, please visit [our Release Information Page](https://help.cloudi-fi.com/hc/en-us/articles/23600633043229)..

Duration: 4 hours

Affected Components: Admin Interface, Captive Portals

Nov 7, 21:00:00 GMT+0
Identified - We are planning a new release scheduled for 7 November 2024, from 10 a.m. to 2 p.m. CET. This release introduces several updates and improvements: ### Features and Enhancements * **Minute-level access log filtering** * Access logs now support minute-level filtering in the DateTime picker. * Allows users to manage large datasets and locate specific log entries more efficiently. * **Enhanced rate limiting** * Rate limits are changed to critical endpoints like password reset and login. * **Enhanced email templates and language adaptation** * **Email design refresh:** Updated templates to align with the admin console design. * **Adaptive language for admin emails:** Emails are sent in the initiator’s preferred language. * Admins can set a preferred language in "My Account" for consistent communication. ### Bug Fixes * **Lobby - Extend account validity** * Fixed an issue where selecting "Extend Account Validity" kept the "Processing" pop-up open too long. * **Administrator timezone issue (UTC +0)** * Resolved an issue where new guest users used the browser’s timezone instead of the administrator’s. * **Email drop and SMTP enhancements** * Improved handling of HELO/EHLO commands and blacklist checking for better email delivery and security. **Impact:** * No service interruption is expected during this maintenance window. All services should remain fully operational throughout the release period. **More Information:** For more details about the release, please visit [our Release Information Page](https://help.cloudi-fi.com/hc/en-us/articles/22695941853341)..

Nov 7, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 8, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 16 hours and 11 minutes

Affected Components: Admin Interface, Captive Portals

Oct 30, 13:42:31 GMT+0
Investigating - **Incident Summary** We are facing an issue with the authentication to our captive portal and access to our Admin UI (<https://admin.cloudi-fi.net/>) We are currently investigating this incident..

Oct 30, 13:44:42 GMT+0
Monitoring - The incident has been resolved, but the root cause is still unidentified. Our development team is continuing to investigate..

Oct 30, 13:58:42 GMT+0
Resolved - Following our initial investigation, we suspect the issue may be linked to an incident with our hosting service provider. You can view details here: <https://network.status-ovhcloud.com/incidents/qgb1ynp8x0c4>.

Duration: 2 days, 15 hours and 1 minute

Affected Components: Captive Portals

Oct 16, 06:00:00 GMT+0
Investigating - **Incident Summary** Customers using fortigates can't login to their captive portals. Radius issue, the service is not sending the response. Analysis in progress **Impact** Fortigates firewalls.

Oct 16, 10:16:25 GMT+0
Identified - Cloudi-Fi team is working on a database issue. Not only fortigate are impacted..

Oct 16, 10:21:00 GMT+0
Monitoring - A workaround has been installed, the issue should be solved around 12:20PM FR/Paris time. If you still have issues connecting to your captive portal, please contact : [support@cloudi-fi.com](mailto:support@cloudi-fi.com) We will update this notice as soon as we have more informations about the root cause..

Oct 17, 09:33:23 GMT+0
Monitoring - We detected a new intermittent issue this morning and finally found the probable root cause. We updated our radius configuration to fix the issue at 10:50AM FR/Paris time. **Root cause :** The radius service was sometimes silently dropping some of the access-requests without any error in the radius logs. **Solution :** We increased the max\_requests value in our radius configurations to avoid this behavior. A new pro-active monitoring will be added on our side to detect this kind of issue. You can contact [support@cloudi-fi.com](mailto:support@cloudi-fi.com) if you still experience any issue. .

Oct 18, 21:00:42 GMT+0
Resolved - No issue since our last update. The radius configuration change solved the issue..

Duration: 23 minutes

Affected Components: Admin Interface

Sep 23, 07:23:00 GMT+0
Resolved - Incident resolved at 7:23 am GMT. Devices and Activity pages are now accessible without error. **Root Cause** Elastic cluster issue..

Sep 23, 07:00:00 GMT+0
Investigating - **Incident Summary** Elastic cluster issue affecting the Network module on the admin UI. **Impact** Devices and Activity pages will retrieve a message "Network error". Affected URLs : <https://admin.cloudi-fi.net/#/networks/devices> <https://admin.cloudi-fi.net/#/networks/activity-logs>.

Affected Components: Captive Portals

Jul 25, 20:55:00 GMT+0
Resolved - **Impact:** Visitors are experiencing high latency when attempting to access the captive portal. **Description:** We are currently facing an issue with access to our captive portal. **Current Status:** Resolved.