Cloudi-Fi - Captive portal authentication - RADIUS 802.1x disruption – Incident details

All systems operational

Captive portal authentication - RADIUS 802.1x disruption

Resolved
Major outage
Started about 1 month agoLasted 3 hours 41 minutes

Affected

Captive Portals

Partial outage from 1:00 PM to 4:41 PM

Authentication

Major outage from 1:00 PM to 4:41 PM, Operational from 1:00 PM to 4:41 PM

RADIUS

Operational from 1:00 PM to 4:41 PM

RADIUS 802.1x

Major outage from 1:00 PM to 4:41 PM

RADIUS RadSec

Operational from 1:00 PM to 4:41 PM

Admin Interface

Operational from 1:00 PM to 4:41 PM

Updates
  • Resolved
    UTC
    Resolved

    This network incident has been resolved, a faulty network device has been replaced.

    If you use Cloudi-Fi 802.1x service, please make sure you update your configuration to use our new DNS endpoints.

    We apologize for any inconvenience caused and appreciate your understanding.

  • Identified
    UTC
    Identified

    An identified network incident is affecting our radius 802.1x service and should be soon resolved.

    As fallback and to make our radius availability more robust, we recommend our customers to update their 802.1x radius configuration to use these new DNS endpoints :

     
    Please make sure these Cloudi-Fi radius IPs are allowed on your firewalls (UDP/1815) :

    • 178.32.123.138

    • 5.135.94.202

    • 164.132.247.209

    • 91.134.58.235