Cloudi-Fi - Status Page

Incident Summary

Users are experiencing latency issues during the registration process.

Impact

The service remains fully functional, but we are actively monitoring the issue.

Timeline

• April 1, 2025 – 9:450 AM EST – Issue Identified

Next Steps

• Continuing investigation into the root cause

• Increasing processing capacity

Incident Summary

Users are reporting Radius latency issues.

Impact

We are currently monitoring this issue closely but so far the service is fully functional.

Time

31/3/25 - 8:30AM EST - Issue Identified

Proposed Resolution

Upcoming Release on 8/4/25 will include the migration of a Database server to a more optimized server as well as on 10/4/25 Multithread Radius will be implemented which will deal directly with service scaling.

Incident Summary

An issue was identified with location recognition on Cloudi-Fi’s side for native integrations such as Meraki, Fortinet, WLC, Aruba, Mikrotik.

Impact

All guest users were redirected to the default captive portal configured under Admin UI > Settings > Company Account > Default Portal instead of the designated portal under Admin UI > Locations.

Incident Timeline:

• 03/28/2025 at 8:40 AM: Initial impact detected.

• 03/28/2025 at 8:45 AM: Cloudi-Fi tech team began investigation.

• 03/28/2025 at 9:10 AM: A fix was deployed to production.

• 03/28/2025 at 9:15 AM: Issue successfully resolved.

Root Cause

The issue arose due to a hotfix deployed to resolve location recognition for Zscaler integration, which inadvertently impacted native integrations.

Action Plan

• Action 1: Modify the affected code to prevent unintended disruptions to native integrations while maintaining the fix for Zscaler.