Cloudi-Fi - Notice history

All systems operational

Captive Portals - Operational

100% - uptime
May 2025 · 100%Jun · 100%Jul · 100%

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May 2025100% uptime
Jun 2025100% uptime
Jul 2025100% uptime

Admin Interface - Operational

100% - uptime
May 2025 · 100%Jun · 100%Jul · 100%

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May 2025100% uptime
Jun 2025100% uptime
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DHCP - Operational

100% - uptime
May 2025 · 100%Jun · 100%Jul · 98.4%

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May 2025100% uptime
Jun 2025100% uptime
Jul 202598.4% uptime

Notice history

Jul 2025

DHCP tunnels - IP addresses not being assigned to devices.
  • Monitoring
    Monitoring
    This incident has been resolved. Affected nodes have been restored and DHCP requests are being replied by Cloudi-Fi. Service is fully operational now. We continue monitor the situation.
  • Identified
    Identified

    The issue has been isolated. We are continuing to work on a fix for this incident.

  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Incident: Admin console inaccessible or slow to load
  • Resolved
    Resolved
    **Status:** _Monitoring_ **Update time:** _July 8, 2025 – 13:00 CEST_ **Current Status** Access to the **admin console** and the **DHCP module** has been fully restored. All services are now operational, and **IP address delivery was not impacted at any point** during the incident. We are currently **monitoring the systems** to ensure continued stability and performance.
  • Update
    Update

    Status: Mitigated
    Update time: July 8, 2025 – 12:45 CEST

    Current Status

    Access to the admin console has been restored and is now functional for most administrators.
    The DHCP module remains inaccessible at this time. However, IP address delivery to devices is not impacted and continues to function as expected.

    Our team is continuing to work on resolving the remaining issue. We will provide an update as soon as the DHCP functionality is fully restored.

  • Identified
    Identified

    Status: Identified
    Start time: July 8, 2025 – 12:15 CEST

    Impact

    Users may be unable to access the admin console or may experience unusually slow loading times when attempting to log in or navigate the interface.

    Current Status

    The issue has been identified. Our engineering team is actively working on implementing a fix to restore full functionality as quickly as possible.

    We apologize for the inconvenience and appreciate your patience while we work to resolve this.

New Features Release on July 8rd 2025
  • Completed
    July 08, 2025 at 12:00 PM
    Completed
    July 08, 2025 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    July 08, 2025 at 8:00 AM
    In progress
    July 08, 2025 at 8:00 AM
    Maintenance is now in progress
  • Update
    July 08, 2025 at 8:00 AM
    Planned
    July 08, 2025 at 8:00 AM

    The planned deployment has been postponed and is now scheduled for Tuesday, July 8th from 10 a.m. to 2 p.m. CET.
    We apologize for any inconvenience and appreciate your understanding.

    This release introduces several updates and improvements:

    Features and enhancements

    Cloudi-Fi policies – Access and session control

    • New Policies framework for managing access, session privileges, and registration workflows.

    • Apply rules by user type: employees, guests, IoT.

    Policy categories:

    • Access control policies:

      • Allow/deny authentication based on location, profile, country, template, datetime.

    • Privilege policies:

      • Control session duration, device limits, VLAN assignment (802.1X/MAC).

    • Registration policies:

      • Configure guest profiles, email domains, sponsor requirements, and more.

    Recycle and reuse location identifiers

    • Restore and reuse soft-deleted location IDs to simplify data management.

    Improved Zscaler sync stability and debugging

    • Better edge case handling to reduce sync failures.

    • Enhanced logging for easier debugging.

    • Increased fault tolerance for more reliable sync.

    Meraki synchronization optimization

    • Reduced unnecessary API calls for better efficiency.

    • Robust error handling to avoid sync disruptions.

    • Enhanced reliability for smoother integration.

    Captive Portal Identification (CPI) enhancement

    • DHCP option-based detection for more accurate captive portal triggering.

    • Improves login reliability and streamlines user onboarding.

    Bug fixes

    • Sponsor domain validation: Trusted domains now correctly validated.

    • User details view: Fixed display issue in Users → Accounts section.

    More Information

    For more details about the release, please visit our Release Information Page.

  • Planned
    July 02, 2025 at 2:18 PM
    Planned
    July 02, 2025 at 2:18 PM
    Maintenance didn't start yet.

Jun 2025

No notices reported this month

May 2025

New Features Release on May 15th 2025
  • Completed
    May 16, 2025 at 12:00 AM
    Completed
    May 16, 2025 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    May 15, 2025 at 8:00 PM
    In progress
    May 15, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    May 15, 2025 at 8:00 PM
    Planned
    May 15, 2025 at 8:00 PM

    We are planning a new release scheduled for 15th May 2025 from 10 a.m. to 2 p.m. CET. This release introduces several updates and improvements:

    Features and Enhancements

    Locations – Now Stable (Out of Beta)

    • Officially graduated from beta status.

    • New UI Design: Simplified, intuitive interface for quicker location creation and easier management.

    • Enhanced Flexibility: Better control options for disabling and managing locations.

    • Typed Identifiers: Added to improve accuracy in managing complex location hierarchies.

    Lobby Performance Improvements

    • Optimized endpoints for faster responses.

    • Improved speed for guest provisioning.

    • Enhanced scalability for high user volumes and multiple teamspaces.

    • Smoother overall user experience.

    New Post-Login Selection (Company & Teamspace)

    • Redesigned login flow for multi-tenant environments.

    • Post-login prompt lets admins choose tenant and/or teamspace.

    • Clearer context to avoid misconfigurations.

    • Improved session handling to tie actions to correct scope.

    Bug Fixes

    • Authentication Value Display: Fixed missing authentication type under the Users section.

    • DHCP Notification: Resolved failure when no teamspace was set for a company.

    More Information

    For more details about the release, please visit our Release Information Page.

Ongoing Authentication Performance Issue
  • Resolved
    Resolved

    The incident has been addressed and normal operations have resumed.

  • Monitoring
    Monitoring

    The issue has been resolved, and the affected queries have been optimized. System performance has returned to normal, and we are continuing to monitor the environment closely to ensure stability.

  • Identified
    Identified

    We have identified that the database is experiencing high load due to a set of queries that are executing more slowly than expected. These queries, which are intended to be lightweight, may have been introduced or modified in the latest development sprint. Our team is actively analyzing their performance impact and working on optimizations to restore normal system responsiveness.

  • Investigating
    Investigating

    We are currently investigating an incident where the authentication process is taking longer than expected. Users may experience delays while attempting to authenticate. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.

May 2025 to Jul 2025

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