Captive Portals - Operational
Captive Portals
Admin Interface - Operational
Admin Interface
DHCP - Operational
DHCP
Notice history
May 2025
- CompletedMay 16, 2025 at 12:00 AMCompletedMay 16, 2025 at 12:00 AMMaintenance has completed successfully
- In progressMay 15, 2025 at 8:00 PMIn progressMay 15, 2025 at 8:00 PMMaintenance is now in progress
- PlannedMay 15, 2025 at 8:00 PMPlannedMay 15, 2025 at 8:00 PM
We are planning a new release scheduled for 15th May 2025 from 10 a.m. to 2 p.m. CET. This release introduces several updates and improvements:
Features and Enhancements
Locations – Now Stable (Out of Beta)
Officially graduated from beta status.
New UI Design: Simplified, intuitive interface for quicker location creation and easier management.
Enhanced Flexibility: Better control options for disabling and managing locations.
Typed Identifiers: Added to improve accuracy in managing complex location hierarchies.
Lobby Performance Improvements
Optimized endpoints for faster responses.
Improved speed for guest provisioning.
Enhanced scalability for high user volumes and multiple teamspaces.
Smoother overall user experience.
New Post-Login Selection (Company & Teamspace)
Redesigned login flow for multi-tenant environments.
Post-login prompt lets admins choose tenant and/or teamspace.
Clearer context to avoid misconfigurations.
Improved session handling to tie actions to correct scope.
Bug Fixes
Authentication Value Display: Fixed missing authentication type under the Users section.
DHCP Notification: Resolved failure when no teamspace was set for a company.
More Information
For more details about the release, please visit our Release Information Page.
Apr 2025
- ResolvedResolved
Background:
A maintenance operation was performed on Monday in the APAC environment.
https://status.cloudi-fi.net/cm9cj09s00001exvbas2uckxn
This operation included changes to the environment variables, notably for our service in charge of caching.
Incident Description:
Our server in APAC was incorrectly configured due to an improper set of environment variables.
Our caching service parameter used was the one from the European environment, while APAC now has its own caching endpoint.
This incorrect parameter only took effect after the new release was deployed on Tuesday (15 April 2025).
As a result, the APAC environment experienced service degradation or unavailability due to a failed Caching connection.
Root Cause:
The reference file containing environment variables for the APAC region was outdated and incorrect.
It led to the reuse of the European parameter, which is no longer valid for the APAC setup following the separation of environments.
Immediate Actions Taken:
Identified the misconfiguration through logs and connection error analysis.
Manually corrected the Redis parameter for the APAC environment.
Restarted impacted services to apply the corrected configuration.
Action Plan:
Complete review of the environment variables file for APAC.
Create and validate separate environment variable files for each region (Europe/APAC).
Implement a validation checklist before any multi-region deployment.
Audit recent deployments to ensure no other misconfigurations are present.
- MonitoringMonitoring
The configuration has been corrected and the services have returned to their normal stage. We are still monitoring the services.
- IdentifiedIdentified
The issue has been identified and is related to an incorrect routing on one of our nodes in APAC. This happened due to the incorrect configuration applied after the server was restarted.
- InvestigatingInvestigating
Incident Summary
Captive Portal services are seems to be impacted for the APAC region due to issues related to the CN URL.
Impact
Many users in the APAC region will see an error while accessing the guest portals. This will impact their access to the internet and other resources that are accessed by authentication through the captive portals.
- UpdateUpdate
The root cause was the mis-handling of devices at the dhcp level leading to them not being associated with a pool. Only guest devices were affected. This mis-handling was introduced with the latest release (see https://status.cloudi-fi.net/cm9cj09s00001exvbas2uckxn)
- ResolvedResolved
Since the workaround has been applied, everything appears to be functioning as expected.
Devices are now able to obtain IP addresses from the appropriate DHCP pools without issue.
However, please note that a permanent fix is still to be implemented. Our engineering team continues to work on a long-term solution to fully address the root cause.
- MonitoringMonitoringWe implemented a fix and are currently monitoring the result.
- InvestigatingInvestigating
Incident Summary
We have identified an issue where, in certain cases, no DHCP pool is available for the requested subnet.
This results in failure to assign IP addresses for devices or services relying on dynamic address allocation within those subnets.Our technical team is currently investigating the root cause and working toward a resolution.
Impact
Devices attempting to connect to affected subnets may fail to obtain an IP address.
Mar 2025
- CompletedMarch 20, 2025 at 1:10 PMCompletedMarch 20, 2025 at 1:10 PMMaintenance has completed successfully
- In progressMarch 20, 2025 at 9:10 AMIn progressMarch 20, 2025 at 9:10 AMMaintenance is now in progress
- PlannedMarch 20, 2025 at 9:10 AMPlannedMarch 20, 2025 at 9:10 AM
We are planning a new release scheduled for 20 March 2025 from 10 a.m. to 2 p.m. CET. This release introduces several updates and improvements:
Features and Enhancements
Dashboard Enhancements (Stable Release)
New “Locations” Map: Displays geolocalized authentication events.
Top Locations Insights: Provides device and authentication type insights with logarithmic and linear scale options.
New Accounts Graph: One-year breakdown of authentication types for trend analysis.
Refactored Administrators Module (Stable Release)
New Design: Improved layout for usability.
New Beta Module: Assign teams to administrators for better efficiency.
Enhanced Admin Oversight: Simplified role management in complex setups.
API Rate Limiter Reinforcement
Strengthened rate limiting for improved reliability and security.
Enhanced Login & Password Reset Process
Updated for robustness and better usability.
Improved design for clarity.
Bug Fixes & Optimizations
Location Module (Beta): Fixed “Preview All Pages at Once” issue.
IP Allocation Module: Optimized for faster performance.
More Information
For more details about the release, please visit our Release Information Page.