Cloudi-Fi - Notice history

All systems operational

Captive Portals - Operational

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Admin Interface - Operational

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DHCP - Operational

100% - uptime
Aug 2025 · 100%Sep · 100%Oct · 100%

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Aug 2025100% uptime
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Notice history

Oct 2025

[Maintenance] - Database Architecture Review - Phase 1
  • Completed
    November 02, 2025 at 5:00 PM
    Completed
    November 02, 2025 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    October 31, 2025 at 5:00 PM
    In progress
    October 31, 2025 at 5:00 PM
    Maintenance is now in progress
  • Planned
    October 31, 2025 at 5:00 PM
    Planned
    October 31, 2025 at 5:00 PM

    Objective: Perform database optimization operations, including adding columns, removing obsolete data, and creating indexes to address performance issues.

    Phase 1: 31/10 6:00 PM CET – 02/11 6:00 PM CET
    Phase 2: 07/11 6:00 PM CET – 09/11 6:00 PM CET

Incident: SMS Delivery Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    The issue on the AWS side appears to have been resolved.

    Our SMS provider may still be experiencing some latency in message delivery, but most services are now operating normally. You may notice occasional delays in SMS delivery throughout the day.

    We are continuing to monitor the situation closely and will provide an update later today if the latency persists.

  • Update
    Update

    Based on our SMS Provider, partial recovery is seen and they are scaling systems to handle the influx of traffic. However they are still experiencing outages across multiple product lines due to an ongoing AWS incident.

    See Twilio status

  • Monitoring
    Monitoring

    We are currently experiencing issues related to SMS delivery.

    This impacts:

    • Guest users accessing the captive portal using authentication methods that rely on SMS for OTP or login passwords.

    • Administrators accessing the admin interface who have enabled 2FA via cloud-based authentication.

    Root Cause

    This is due to a global issue on AWS, which affects our SMS provider.

    Multiple websites and applications are affected. We are monitoring the situation closely and will provide updates as they become available.

Issue when using Manage API
  • Resolved
    Resolved

    We've deployed a fix for this incident.

  • Investigating
    Investigating

    After deploying our October release today, we discovered a bug when working with our Manage API. We are currently investigating this incident.

New Features Release on October 16th, 2025
  • Completed
    October 16, 2025 at 12:00 PM
    Completed
    October 16, 2025 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    October 16, 2025 at 8:00 AM
    In progress
    October 16, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    October 16, 2025 at 8:00 AM
    Planned
    October 16, 2025 at 8:00 AM

    The planned deployment is scheduled for Wednesday, October 16th, 2025, from 10 a.m. to 2 p.m. CET.
    No service interruption is expected.

    This release introduces several updates and improvements:

    Features and enhancements

    Improved IPSec reliability and performance

    • Streamlined proposal set to prevent packet fragmentation, ensuring more stable connections.

    • Enhanced efficiency for IPSec connections.

    • Removed outdated cryptographic algorithms (e.g., SHA-1) to meet current security standards.

    Smarter regional routing

    • Flexible mapping of countries to specific IPSec regions.

    • Allows bypassing default routing (e.g., route traffic from Turkey via EMEA instead of Asia) for better performance control.

    Security improvements

    • Core platform components updated to comply with the latest security standards.

    Bug fixes

    • Location configuration consistency: fixed an issue where network identifier assignments failed when pasting values. Typing and pasting now work consistently.

    For more details about the release, please visit our Release Information Page.

Sep 2025

New Features Release on September 2nd, 2025
  • Completed
    September 02, 2025 at 12:00 PM
    Completed
    September 02, 2025 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    September 02, 2025 at 8:00 AM
    In progress
    September 02, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    September 02, 2025 at 8:00 AM
    Planned
    September 02, 2025 at 8:00 AM

    The planned deployment is scheduled for Tuesday, September 2nd, 2025, from 10 a.m. to 2 p.m. CET.
    No service interruption is expected.

    This release introduces several updates and improvements:

    Features and enhancements

    802.1X beta program
    Secure wired and wireless access with certificate- or identity-based authentication.
    Manage authentication policies directly from your Cloudi-Fi console.

    API management interface
    Create, manage, and revoke API keys with flexible permissions.

    • Read-only or full-access options

    • Custom validity periods

    • Enable, disable, or revoke keys anytime

    Subscription dashboard
    Gain a full overview of all licenses in one place.

    • Track usage and renewal dates

    • Monitor subscription status instantly

    • Centralize license management for better planning

    Bulk management for locations
    Streamline configuration across multiple locations.

    • Bulk edit settings such as country, timezone, and portal templates

    • Apply tags or disable locations with a single action

    Bug fixes

    • VPN credentials now validated only against company domains

    • Resolved conflict between DHCP Option 114-based CPI and location-specific templates

    For more details about the release, please visit our Release Information Page.

Aug 2025

Incident on one of our DHCP servers.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident. Some customers are affected. We will update the status as soon as possible.

DHCP Service Degradation Due to Routing Issue
  • Resolved
    Resolved

    This incident has been resolved and the service is back to normal.

  • Identified
    Identified

    Incident Summary

    An incident occurred on some DHCP nodes. Although tunnels remained up, traffic was not reaching the DHCP server due to an internal routing issue, causing a disruption in service. The issue has been partially mitigated — the primary node is now functioning as expected, but the backup node continues to experience routing problems.

    Impact

    Only limited amount of users were affected. The problem has been partially addressed. The service is now working as expected on one node, the backup is still having an issue.

Aug 2025 to Oct 2025

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