Cloudi-Fi - Incident_Captive portal_location recognition – Incident details

All systems operational

Incident_Captive portal_location recognition

Resolved
Operational
Started 6 days agoLasted less than a minute

Affected

Captive Portals

Operational from 8:15 AM to 8:15 AM

Updates
  • Resolved
    Resolved

    Incident Summary

    An issue was identified with location recognition on Cloudi-Fi’s side for native integrations such as Meraki, Fortinet, WLC, Aruba, Mikrotik.

    Impact

    All guest users were redirected to the default captive portal configured under Admin UI > Settings > Company Account > Default Portal instead of the designated portal under Admin UI > Locations.

    Incident Timeline:

    • 03/28/2025 at 8:40 AM: Initial impact detected.

    • 03/28/2025 at 8:45 AM: Cloudi-Fi tech team began investigation.

    • 03/28/2025 at 9:10 AM: A fix was deployed to production.

    • 03/28/2025 at 9:15 AM: Issue successfully resolved.

    Root Cause

    The issue arose due to a hotfix deployed to resolve location recognition for Zscaler integration, which inadvertently impacted native integrations.

    Action Plan

    • Action 1: Modify the affected code to prevent unintended disruptions to native integrations while maintaining the fix for Zscaler.