Cloudi-Fi - DHCP service issues during provisioning – tunnel interfaces not responding – Incident details

All systems operational

DHCP service issues during provisioning – tunnel interfaces not responding

Resolved
Operational
Started 7 days agoLasted less than a minute

Affected

DHCP

Operational from 9:42 AM to 9:42 AM

Updates
  • Resolved
    Resolved

    Impact:
    We have identified that the DHCP service is facing issues, so some customers may experience:

    • DHCP service not responding as expected

    • Tunnel interfaces not coming up or appearing as unresponsive

    • Delays or failures in new configuration/application

    Current actions:

    • Core DHCP and related services have been restarted.

    • We are actively monitoring the provisioning tasks and tunnel interface status.

    • Additional diagnostics are in progress to ensure stability and prevent recurrence.

    We can confirm that the DHCP service is now fully stable and functioning normally.