Cloudi-Fi - Notice history

All systems operational

Captive Portals - Operational

100% - uptime
Feb 2025 · 100%Mar · 100%Apr · 100%
Feb 2025100% uptime
Mar 2025100% uptime
Apr 2025100% uptime

Admin Interface - Operational

100% - uptime
Feb 2025 · 100%Mar · 100%Apr · 100%
Feb 2025100% uptime
Mar 2025100% uptime
Apr 2025100% uptime

DHCP - Operational

100% - uptime
Feb 2025 · 100%Mar · 100%Apr · 100%
Feb 2025100% uptime
Mar 2025100% uptime
Apr 2025100% uptime

Notice history

Apr 2025

Captive Portal services in the APAC region are impacted
  • Resolved
    Resolved

    Background:

    1. A maintenance operation was performed on Monday in the APAC environment.

    https://status.cloudi-fi.net/cm9cj09s00001exvbas2uckxn


    1. This operation included changes to the environment variables, notably for our service in charge of caching.

    Incident Description:

    1. Our server in APAC was incorrectly configured due to an improper set of environment variables.


    1. Our caching service parameter used was the one from the European environment, while APAC now has its own caching endpoint.


    1. This incorrect parameter only took effect after the new release was deployed on Tuesday (15 April 2025).


    1. As a result, the APAC environment experienced service degradation or unavailability due to a failed Caching connection.


    Root Cause:

    1. The reference file containing environment variables for the APAC region was outdated and incorrect.


    1. It led to the reuse of the European parameter, which is no longer valid for the APAC setup following the separation of environments.


    Immediate Actions Taken:

    1. Identified the misconfiguration through logs and connection error analysis.


    1. Manually corrected the Redis parameter for the APAC environment.


    1. Restarted impacted services to apply the corrected configuration.


    Action Plan:


    1. Complete review of the environment variables file for APAC.


    1. Create and validate separate environment variable files for each region (Europe/APAC).


    1. Implement a validation checklist before any multi-region deployment.


    1. Audit recent deployments to ensure no other misconfigurations are present.


  • Monitoring
    Monitoring

    The configuration has been corrected and the services have returned to their normal stage. We are still monitoring the services.

  • Identified
    Identified

    The issue has been identified and is related to an incorrect routing on one of our nodes in APAC. This happened due to the incorrect configuration applied after the server was restarted.

  • Investigating
    Investigating

    Incident Summary

    Captive Portal services are seems to be impacted for the APAC region due to issues related to the CN URL.


    Impact

    Many users in the APAC region will see an error while accessing the guest portals. This will impact their access to the internet and other resources that are accessed by authentication through the captive portals.

No DHCP pool available for requested subnet
  • Update
    Update

    The root cause was the mis-handling of devices at the dhcp level leading to them not being associated with a pool. Only guest devices were affected. This mis-handling was introduced with the latest release (see https://status.cloudi-fi.net/cm9cj09s00001exvbas2uckxn)

  • Resolved
    Resolved

    Since the workaround has been applied, everything appears to be functioning as expected.

    Devices are now able to obtain IP addresses from the appropriate DHCP pools without issue.

    However, please note that a permanent fix is still to be implemented. Our engineering team continues to work on a long-term solution to fully address the root cause.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Incident Summary

    We have identified an issue where, in certain cases, no DHCP pool is available for the requested subnet.
    This results in failure to assign IP addresses for devices or services relying on dynamic address allocation within those subnets.

    Our technical team is currently investigating the root cause and working toward a resolution.


    Impact

    • Devices attempting to connect to affected subnets may fail to obtain an IP address.

Mar 2025

New Features Release on March 20th 2025
  • Completed
    March 20, 2025 at 1:10 PM
    Completed
    March 20, 2025 at 1:10 PM
    Maintenance has completed successfully
  • In progress
    March 20, 2025 at 9:10 AM
    In progress
    March 20, 2025 at 9:10 AM
    Maintenance is now in progress
  • Planned
    March 20, 2025 at 9:10 AM
    Planned
    March 20, 2025 at 9:10 AM

    We are planning a new release scheduled for 20 March 2025 from 10 a.m. to 2 p.m. CET. This release introduces several updates and improvements:

    Features and Enhancements

    Dashboard Enhancements (Stable Release)

    • New “Locations” Map: Displays geolocalized authentication events.

    • Top Locations Insights: Provides device and authentication type insights with logarithmic and linear scale options.

    • New Accounts Graph: One-year breakdown of authentication types for trend analysis.

    Refactored Administrators Module (Stable Release)

    • New Design: Improved layout for usability.

    • New Beta Module: Assign teams to administrators for better efficiency.

    • Enhanced Admin Oversight: Simplified role management in complex setups.

    API Rate Limiter Reinforcement

    • Strengthened rate limiting for improved reliability and security.

    Enhanced Login & Password Reset Process

    • Updated for robustness and better usability.

    • Improved design for clarity.

    Bug Fixes & Optimizations

    • Location Module (Beta): Fixed “Preview All Pages at Once” issue.

    • IP Allocation Module: Optimized for faster performance.

    More Information

    For more details about the release, please visit our Release Information Page.

Feb 2025

New Features Release on February 6th 2025
  • Completed
    February 06, 2025 at 1:00 PM
    Completed
    February 06, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    February 06, 2025 at 9:00 AM
    In progress
    February 06, 2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    February 06, 2025 at 9:00 AM
    Planned
    February 06, 2025 at 9:00 AM

    We are planning a new release scheduled for 6 February 2025 from 10 a.m. to 2 p.m. CET. This release introduces several updates and improvements:

    Features and Enhancements

    Location Module (Beta)

    • New Design: Simplifies location creation and management.

    • Enhanced Flexibility: Better strategies for disabling locations.

    • Typed Identifiers: Improves precision and management capabilities.

    Administrators Module (Beta)

    • New Design: Improved layout for better usability.

    • New Beta Module: Assign teams to administrators for organizational efficiency.

    • Enhanced Admin Oversight: Simplifies complex role management.

    DHCP Node City Label Update

    • 'Terminator' was renamed to 'Location City' for better clarity when selecting servers.

    Location Dashboard Refinements

    • The beta dashboard now focuses on real physical locations and aggregates virtual location stats under physical locations when DHCP/IoT service is used.

    Bug Fixes

    • DHCP - Fix IPsec Status & Show Logs: Monitor IPSec tunnel status and byte transfers.

    • ESC Key Issue: Fixed problem where pressing ESC would close modals/asides with active dropdowns, inputs, or date pickers.

    Impact

    No service interruption is expected during this maintenance window. All services should remain fully operational throughout the release period.

    More Information

    For more details about the release, please visit our Release Information Page.

Feb 2025 to Apr 2025

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