Cloudi-Fi - Notice history

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Captive Portals - Operational

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Admin Interface - Operational

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DHCP - Operational

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Notice history

Dec 2025

500 Internal Server Error - Cloudflare
  • Resolved
    Resolved

    Our support system is now working as expected.
    Cloudflare has provided an RCA. To know more: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

  • Identified
    Identified

    Our support system has been impacted by the global issue on Cloudflare side.
    We are currently investigating this incident.

DHCP service issues during provisioning – tunnel interfaces not responding
  • Resolved
    Resolved

    Impact:
    We have identified that the DHCP service is facing issues, so some customers may experience:

    • DHCP service not responding as expected

    • Tunnel interfaces not coming up or appearing as unresponsive

    • Delays or failures in new configuration/application

    Current actions:

    • Core DHCP and related services have been restarted.

    • We are actively monitoring the provisioning tasks and tunnel interface status.

    • Additional diagnostics are in progress to ensure stability and prevent recurrence.

    We can confirm that the DHCP service is now fully stable and functioning normally.

New Features Release on December 2nd, 2025
  • Completed
    December 02, 2025 at 1:00 PM
    Completed
    December 02, 2025 at 1:00 PM
    Maintenance has completed successfully.
  • In progress
    December 02, 2025 at 9:00 AM
    In progress
    December 02, 2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    December 02, 2025 at 9:00 AM
    Planned
    December 02, 2025 at 9:00 AM

    The planned deployment is scheduled for Tuesday, December 2nd, 2025, from 10 a.m. to 2 p.m. CET. No service interruption is expected.

    This release introduces several updates and improvements:

    Features and enhancements

    • Renaming "Scopes" to "Tags"

      • "Scopes" are now "Tags." This update introduces revised terminology and a refreshed UI to better align with location categorization workflows.

      • Existing configurations remain unchanged; the feature retains full control over policy enforcement and delegation.

    • Consolidated Search Interface

      • Streamlined search functionality within Users > Authentications, replacing multiple data-table fields with a single, unified filtering engine for complex combinations.

      • Added the capability for administrators to search by event name within the Event module.

    • DHCP security profiles update

      • Transformed security context handling to a multiple-context architecture.

      • Allows for greater flexibility, including the assignment of multiple IP addresses to a single device within different security contexts.

    • Enhanced Teamspace linking

      • Optimized relationship management to ensure updates automatically and reliably cascade to sub-Teamspaces based on defined assignment rules.

    • Integration performance

      • Implemented a time-based batching system to improve concurrency handling, ensuring higher stability during high-load integration events.

    Bug fixes

    • Root team location visibility: Fixed an issue where correctly registered locations failed to appear in the location list within the root team's view.

    • Location network parameter input: Resolved an issue where pasting identifiers (e.g., IPs in the GRE field) failed to trigger orphan assignment.

    • UI page title inconsistency: Corrected a display issue where page titles failed to refresh accurately upon navigation.

    For more details about the release, please visit our Release Information Page.

Nov 2025

Cloudi-Fi Service Degradation (Cloudflare Global Network Incident)
  • Resolved
    Resolved

    The Cloudflare major incident is now resolved so re-enabling it on our services and everything back to normal.

  • Monitoring
    Monitoring

    Incident Summary

    We are providing an update on the ongoing intermittent service degradation impacting Cloudi-Fi services, which is caused by a major incident on the Cloudflare Global Network.


    Impact

    Cloudi-Fi Services: Customers may continue to experience intermittent connectivity issues, higher latency, and connection errors (e.g., 5xx errors) when accessing or using Cloudi-Fi services globally.

    Root Cause: External service degradation affecting our infrastructure provider, Cloudflare.

    Latest Cloudflare Status (Last Update: 12:53 UTC)

    Cloudflare is continuing to investigate the internal service degradation affecting their global network. While they previously reported seeing services recover, the status remains in the Investigation/Remediation phase, indicating the issue is not yet fully resolved.

    Next Steps

    The Cloudi-Fi team remains on high alert and is strictly monitoring the stability of the Cloudflare network. Our services will restore full stability automatically as Cloudflare completes their remediation efforts.

    We will not post a new status until we receive a material update from Cloudflare or observe a significant change in the Cloudi-Fi service recovery.

    Workaround

    Our team has bypassed the Cloudflare service at this moment to make our services back to normal.

[Maintenance] - Database Architecture Review - Phase 2
  • Completed
    November 09, 2025 at 5:00 PM
    Completed
    November 09, 2025 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    November 07, 2025 at 5:00 PM
    In progress
    November 07, 2025 at 5:00 PM
    Maintenance is now in progress
  • Planned
    November 07, 2025 at 5:00 PM
    Planned
    November 07, 2025 at 5:00 PM

    Objective: Perform database optimization operations, including adding columns, removing obsolete data, and creating indexes to address performance issues.

    Phase 1: 31/10 6:00 PM CET – 02/11 6:00 PM CET
    Phase 2: 07/11 6:00 PM CET – 09/11 6:00 PM CET

Incident - Device section display a "Network error"
  • Resolved
    Resolved

    Incident Summary:

    The incident was triggered by the system reaching a high disk usage threshold. This caused search and analytics engine to temporarily stop processing data.

    Resolution:

    The threshold was adjusted, restoring normal service operations.

    Preventive Measures:

    We are implementing a disk capacity expansion to ensure the system remains fully operational and to prevent recurrence.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Incident Description:

    An issue has been identified where the Device section (Admin UI > Network > Devices) displays a “Network Error” message. This prevents users from viewing or managing devices within the platform. The error occurs during attempts to load device-related data.

    Impact:

    Users are unable to access or manage device information.

    The rest of the services (Mac-based Authentication and DHCP) are functioning properly.

    Actions Taken / Next Steps:

    Our development team is investigating the issue and checking the relevant components.

Oct 2025

[Maintenance] - Database Architecture Review - Phase 1
  • Completed
    November 02, 2025 at 5:00 PM
    Completed
    November 02, 2025 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    October 31, 2025 at 5:00 PM
    In progress
    October 31, 2025 at 5:00 PM
    Maintenance is now in progress
  • Planned
    October 31, 2025 at 5:00 PM
    Planned
    October 31, 2025 at 5:00 PM

    Objective: Perform database optimization operations, including adding columns, removing obsolete data, and creating indexes to address performance issues.

    Phase 1: 31/10 6:00 PM CET – 02/11 6:00 PM CET
    Phase 2: 07/11 6:00 PM CET – 09/11 6:00 PM CET

Incident: SMS Delivery Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    The issue on the AWS side appears to have been resolved.

    Our SMS provider may still be experiencing some latency in message delivery, but most services are now operating normally. You may notice occasional delays in SMS delivery throughout the day.

    We are continuing to monitor the situation closely and will provide an update later today if the latency persists.

  • Update
    Update

    Based on our SMS Provider, partial recovery is seen and they are scaling systems to handle the influx of traffic. However they are still experiencing outages across multiple product lines due to an ongoing AWS incident.

    See Twilio status

  • Monitoring
    Monitoring

    We are currently experiencing issues related to SMS delivery.

    This impacts:

    • Guest users accessing the captive portal using authentication methods that rely on SMS for OTP or login passwords.

    • Administrators accessing the admin interface who have enabled 2FA via cloud-based authentication.

    Root Cause

    This is due to a global issue on AWS, which affects our SMS provider.

    Multiple websites and applications are affected. We are monitoring the situation closely and will provide updates as they become available.

Issue when using Manage API
  • Resolved
    Resolved

    We've deployed a fix for this incident.

  • Investigating
    Investigating

    After deploying our October release today, we discovered a bug when working with our Manage API. We are currently investigating this incident.

New Features Release on October 16th, 2025
  • Completed
    October 16, 2025 at 12:00 PM
    Completed
    October 16, 2025 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    October 16, 2025 at 8:00 AM
    In progress
    October 16, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    October 16, 2025 at 8:00 AM
    Planned
    October 16, 2025 at 8:00 AM

    The planned deployment is scheduled for Wednesday, October 16th, 2025, from 10 a.m. to 2 p.m. CET.
    No service interruption is expected.

    This release introduces several updates and improvements:

    Features and enhancements

    Improved IPSec reliability and performance

    • Streamlined proposal set to prevent packet fragmentation, ensuring more stable connections.

    • Enhanced efficiency for IPSec connections.

    • Removed outdated cryptographic algorithms (e.g., SHA-1) to meet current security standards.

    Smarter regional routing

    • Flexible mapping of countries to specific IPSec regions.

    • Allows bypassing default routing (e.g., route traffic from Turkey via EMEA instead of Asia) for better performance control.

    Security improvements

    • Core platform components updated to comply with the latest security standards.

    Bug fixes

    • Location configuration consistency: fixed an issue where network identifier assignments failed when pasting values. Typing and pasting now work consistently.

    For more details about the release, please visit our Release Information Page.

Oct 2025 to Dec 2025

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