Cloudi-Fi - Notice history

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Notice history

Apr 2025

Incident EMEA network issue
  • Resolved
    Resolved

    Incident Summary

    A datacenter network issue caused some services outage.

    Start time : 17/04/2025 03:40 CET

    End time : 17/04/2025 04:14 CET

    Impact

    Admin interface : Outage.

    Captive portals : Outage.

    DHCP service : IPsec tunnels DOWN to EMEA peer 87.98.189.202.

  • Investigating
    Investigating

Captive Portal services in the APAC region are impacted
  • Resolved
    Resolved

    Background:

    1. A maintenance operation was performed on Monday in the APAC environment.

    https://status.cloudi-fi.net/cm9cj09s00001exvbas2uckxn


    1. This operation included changes to the environment variables, notably for our service in charge of caching.

    Incident Description:

    1. Our server in APAC was incorrectly configured due to an improper set of environment variables.


    1. Our caching service parameter used was the one from the European environment, while APAC now has its own caching endpoint.


    1. This incorrect parameter only took effect after the new release was deployed on Tuesday (15 April 2025).


    1. As a result, the APAC environment experienced service degradation or unavailability due to a failed Caching connection.


    Root Cause:

    1. The reference file containing environment variables for the APAC region was outdated and incorrect.


    1. It led to the reuse of the European parameter, which is no longer valid for the APAC setup following the separation of environments.


    Immediate Actions Taken:

    1. Identified the misconfiguration through logs and connection error analysis.


    1. Manually corrected the Redis parameter for the APAC environment.


    1. Restarted impacted services to apply the corrected configuration.


    Action Plan:


    1. Complete review of the environment variables file for APAC.


    1. Create and validate separate environment variable files for each region (Europe/APAC).


    1. Implement a validation checklist before any multi-region deployment.


    1. Audit recent deployments to ensure no other misconfigurations are present.


  • Monitoring
    Monitoring

    The configuration has been corrected and the services have returned to their normal stage. We are still monitoring the services.

  • Identified
    Identified

    The issue has been identified and is related to an incorrect routing on one of our nodes in APAC. This happened due to the incorrect configuration applied after the server was restarted.

  • Investigating
    Investigating

    Incident Summary

    Captive Portal services are seems to be impacted for the APAC region due to issues related to the CN URL.


    Impact

    Many users in the APAC region will see an error while accessing the guest portals. This will impact their access to the internet and other resources that are accessed by authentication through the captive portals.

No DHCP pool available for requested subnet
  • Update
    Update

    The root cause was the mis-handling of devices at the dhcp level leading to them not being associated with a pool. Only guest devices were affected. This mis-handling was introduced with the latest release (see https://status.cloudi-fi.net/cm9cj09s00001exvbas2uckxn)

  • Resolved
    Resolved

    Since the workaround has been applied, everything appears to be functioning as expected.

    Devices are now able to obtain IP addresses from the appropriate DHCP pools without issue.

    However, please note that a permanent fix is still to be implemented. Our engineering team continues to work on a long-term solution to fully address the root cause.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Incident Summary

    We have identified an issue where, in certain cases, no DHCP pool is available for the requested subnet.
    This results in failure to assign IP addresses for devices or services relying on dynamic address allocation within those subnets.

    Our technical team is currently investigating the root cause and working toward a resolution.


    Impact

    • Devices attempting to connect to affected subnets may fail to obtain an IP address.

Issues with DHCP VPN Configuration after April 15th Release
  • Resolved
    Resolved

    This incident has been resolved.

    The issue impacting DHCP VPN configuration and subnet changes following the April 15th release has been identified and corrected. All configurations are now being properly applied as expected.

  • Monitoring
    Monitoring

    Incident Summary

    Following the April 15th release, we have identified an issue affecting the DHCP service. Changes made to VPN-related DHCP configurations or subnets are not currently being applied.

    Our engineering team is actively investigating and working on a resolution.

    Impact

    • DHCP VPN configuration updates and subnet changes are currently ignored by the system.

    • This may affect new site deployments or configuration adjustments relying on these DHCP settings.

    • Existing DHCP leases and already-applied configurations remain unaffected.

Rescheduled New Features Release on April 10th 2025
  • Completed
    April 15, 2025 at 12:00 PM
    Completed
    April 15, 2025 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    April 15, 2025 at 8:00 AM
    In progress
    April 15, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    April 15, 2025 at 8:00 AM
    Planned
    April 15, 2025 at 8:00 AM

    The deployment of "New Features Release on April 10th 2025", initially communicated as completed, has been rescheduled due to pending pre-deployment conditions.

    The new deployment window is planned for April 15th 2025.

    We apologize for any confusion and appreciate your understanding.

    Further updates will be posted here once deployment is complete.

Mar 2025

Radius Server Latency
  • Resolved
    Resolved

    Incident Summary

    Users are reporting Radius latency issues.

    Impact

    We are currently monitoring this issue closely but so far the service is fully functional.

    Time

    31/3/25 - 8:30AM EST - Issue Identified

    Proposed Resolution

    Upcoming Release on 8/4/25 will include the migration of a Database server to a more optimized server as well as on 10/4/25 Multithread Radius will be implemented which will deal directly with service scaling.

Incident_Captive portal_location recognition
  • Resolved
    Resolved

    Incident Summary

    An issue was identified with location recognition on Cloudi-Fi’s side for native integrations such as Meraki, Fortinet, WLC, Aruba, Mikrotik.

    Impact

    All guest users were redirected to the default captive portal configured under Admin UI > Settings > Company Account > Default Portal instead of the designated portal under Admin UI > Locations.

    Incident Timeline:

    • 03/28/2025 at 8:40 AM: Initial impact detected.

    • 03/28/2025 at 8:45 AM: Cloudi-Fi tech team began investigation.

    • 03/28/2025 at 9:10 AM: A fix was deployed to production.

    • 03/28/2025 at 9:15 AM: Issue successfully resolved.

    Root Cause

    The issue arose due to a hotfix deployed to resolve location recognition for Zscaler integration, which inadvertently impacted native integrations.

    Action Plan

    • Action 1: Modify the affected code to prevent unintended disruptions to native integrations while maintaining the fix for Zscaler.

New Features Release on March 20th 2025
  • Completed
    March 20, 2025 at 1:10 PM
    Completed
    March 20, 2025 at 1:10 PM
    Maintenance has completed successfully
  • In progress
    March 20, 2025 at 9:10 AM
    In progress
    March 20, 2025 at 9:10 AM
    Maintenance is now in progress
  • Planned
    March 20, 2025 at 9:10 AM
    Planned
    March 20, 2025 at 9:10 AM

    We are planning a new release scheduled for 20 March 2025 from 10 a.m. to 2 p.m. CET. This release introduces several updates and improvements:

    Features and Enhancements

    Dashboard Enhancements (Stable Release)

    • New “Locations” Map: Displays geolocalized authentication events.

    • Top Locations Insights: Provides device and authentication type insights with logarithmic and linear scale options.

    • New Accounts Graph: One-year breakdown of authentication types for trend analysis.

    Refactored Administrators Module (Stable Release)

    • New Design: Improved layout for usability.

    • New Beta Module: Assign teams to administrators for better efficiency.

    • Enhanced Admin Oversight: Simplified role management in complex setups.

    API Rate Limiter Reinforcement

    • Strengthened rate limiting for improved reliability and security.

    Enhanced Login & Password Reset Process

    • Updated for robustness and better usability.

    • Improved design for clarity.

    Bug Fixes & Optimizations

    • Location Module (Beta): Fixed “Preview All Pages at Once” issue.

    • IP Allocation Module: Optimized for faster performance.

    More Information

    For more details about the release, please visit our Release Information Page.

Incident_Captive portal authentication
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Update:

    A fix was deployed.

    We remain in active monitoring and will keep you informed.

  • Identified
    Identified

    The error is related to an overload on one of our servers during token allocation.
    Solutions to speed up this process are currently being tested. 
    Our DevOps team is actively working on validating them before deployment to production.

  • Investigating
    Investigating

    Incident Summary

    We detected an internal issue at 10:50AM CET time.
    Our team is actually working on it.

    Impact

    Slowness/errors while authenticating on the captive portals.

Feb 2025

Scheduled Maintenance: Server Migration
  • Completed
    February 13, 2025 at 9:00 PM
    Completed
    February 13, 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    February 13, 2025 at 8:00 PM
    In progress
    February 13, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    February 13, 2025 at 8:00 PM
    Planned
    February 13, 2025 at 8:00 PM

    Date & Time: 13 February, 9:00 PM – 10:00 PM GMT+1

    Action: Server Migration (transitioning some services to a new server)

    Impact: No impact expected


    Description : We will be performing a server migration on 13 February from 9:00 PM to 10:00 PM GMT+1. This migration is aimed at improving the performance and reliability of our services. No service disruptions or downtime are expected during this period.

New Features Release on February 6th 2025
  • Completed
    February 06, 2025 at 1:00 PM
    Completed
    February 06, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    February 06, 2025 at 9:00 AM
    In progress
    February 06, 2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    February 06, 2025 at 9:00 AM
    Planned
    February 06, 2025 at 9:00 AM

    We are planning a new release scheduled for 6 February 2025 from 10 a.m. to 2 p.m. CET. This release introduces several updates and improvements:

    Features and Enhancements

    Location Module (Beta)

    • New Design: Simplifies location creation and management.

    • Enhanced Flexibility: Better strategies for disabling locations.

    • Typed Identifiers: Improves precision and management capabilities.

    Administrators Module (Beta)

    • New Design: Improved layout for better usability.

    • New Beta Module: Assign teams to administrators for organizational efficiency.

    • Enhanced Admin Oversight: Simplifies complex role management.

    DHCP Node City Label Update

    • 'Terminator' was renamed to 'Location City' for better clarity when selecting servers.

    Location Dashboard Refinements

    • The beta dashboard now focuses on real physical locations and aggregates virtual location stats under physical locations when DHCP/IoT service is used.

    Bug Fixes

    • DHCP - Fix IPsec Status & Show Logs: Monitor IPSec tunnel status and byte transfers.

    • ESC Key Issue: Fixed problem where pressing ESC would close modals/asides with active dropdowns, inputs, or date pickers.

    Impact

    No service interruption is expected during this maintenance window. All services should remain fully operational throughout the release period.

    More Information

    For more details about the release, please visit our Release Information Page.

Feb 2025 to Apr 2025

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