Cloudi-Fi - Notice history

All systems operational

Captive Portals - Operational

100% - uptime
Oct 2024 · 100%Nov · 100%Dec · 100%
Oct 2024100% uptime
Nov 2024100% uptime
Dec 2024100% uptime

Admin Interface - Operational

100% - uptime
Oct 2024 · 100%Nov · 100%Dec · 100%
Oct 2024100% uptime
Nov 2024100% uptime
Dec 2024100% uptime

DHCP - Operational

100% - uptime
Oct 2024 · 100%Nov · 100%Dec · 100%
Oct 2024100% uptime
Nov 2024100% uptime
Dec 2024100% uptime

Notice history

Dec 2024

New Features Release on December 12th, 2024
  • Completed
    December 12, 2024 at 2:00 PM
    Completed
    December 12, 2024 at 2:00 PM

    We are planning a new release scheduled for December 12th, 2024 from 10 a.m. to 2 p.m. CET. This release introduces several updates and improvements:

    Features and Enhancements

    • SAML Cache Enhancements

      • Improved SAML caching with a two-layer mechanism.

      • Enhanced cache expiration to prevent issues post-configuration updates.

      • Note: Changes may take up to 5 minutes to propagate across nodes.

    • Disabled Locations

      • Added the ability to disable locations for safer configuration management.

      • Disabled locations can be re-enabled as needed.

    • Optimized Layout for Smaller Viewports

      • Improved layouts and components for ultrabook usability and consistency.

    Bug Fixes

    • Date Picker: Resolved partial rendering issues for event date pickers.

    • Extend Lobby Account: Fixed inconsistencies in extending lobby account durations.

    Impact:

    • No service interruption is expected during this maintenance window. All services should remain fully operational throughout the release period.

    More Information: For more details about the release, please visit our Release Information Page.

Nov 2024

New Features Release on November 7th, 2024
  • Completed
    November 08, 2024 at 1:00 AM
    Completed
    November 08, 2024 at 1:00 AM
    Maintenance has completed successfully
  • In progress
    November 07, 2024 at 9:00 PM
    In progress
    November 07, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    November 07, 2024 at 9:00 PM
    Planned
    November 07, 2024 at 9:00 PM

    We are planning a new release scheduled for 7 November 2024, from 10 a.m. to 2 p.m. CET. This release introduces several updates and improvements:

    Features and Enhancements

    • Minute-level access log filtering

      • Access logs now support minute-level filtering in the DateTime picker.

      • Allows users to manage large datasets and locate specific log entries more efficiently.

    • Enhanced rate limiting

      • Rate limits are changed to critical endpoints like password reset and login.

    • Enhanced email templates and language adaptation

      • Email design refresh: Updated templates to align with the admin console design.

      • Adaptive language for admin emails: Emails are sent in the initiator’s preferred language.

        • Admins can set a preferred language in "My Account" for consistent communication.

    Bug Fixes

    • Lobby - Extend account validity

      • Fixed an issue where selecting "Extend Account Validity" kept the "Processing" pop-up open too long.

    • Administrator timezone issue (UTC +0)

      • Resolved an issue where new guest users used the browser’s timezone instead of the administrator’s.

    • Email drop and SMTP enhancements

      • Improved handling of HELO/EHLO commands and blacklist checking for better email delivery and security.

    Impact:

    • No service interruption is expected during this maintenance window. All services should remain fully operational throughout the release period.

    More Information: For more details about the release, please visit our Release Information Page.

Oct 2024

Incident_ captive portal authentication and access to Admin UI
  • Resolved
    Resolved

    Following our initial investigation, we suspect the issue may be linked to an incident with our hosting service provider.

    You can view details here: https://network.status-ovhcloud.com/incidents/qgb1ynp8x0c4

  • Monitoring
    Monitoring

    The incident has been resolved, but the root cause is still unidentified. Our development team is continuing to investigate.

  • Investigating
    Investigating

    Incident Summary

    We are facing an issue with the authentication to our captive portal and access to our Admin UI (https://admin.cloudi-fi.net/)

    We are currently investigating this incident.

Incident_RADIUS_not_responding
  • Resolved
    Resolved

    No issue since our last update.
    The radius configuration change solved the issue.

  • Update
    Update

    We detected a new intermittent issue this morning and finally found the probable root cause.
    We updated our radius configuration to fix the issue at 10:50AM FR/Paris time.

    Root cause :

    The radius service was sometimes silently dropping some of the access-requests without any error in the radius logs.


    Solution :

    We increased the max_requests value in our radius configurations to avoid this behavior.
    A new pro-active monitoring will be added on our side to detect this kind of issue.

    You can contact support@cloudi-fi.com if you still experience any issue.

  • Monitoring
    Monitoring

    A workaround has been installed, the issue should be solved around 12:20PM FR/Paris time.
    If you still have issues connecting to your captive portal, please contact :
    support@cloudi-fi.com
    We will update this notice as soon as we have more informations about the root cause.

  • Identified
    Identified

    Cloudi-Fi team is working on a database issue. Not only fortigate are impacted.

  • Investigating
    Investigating

    Incident Summary

    Customers using fortigates can't login to their captive portals.

    Radius issue, the service is not sending the response.

    Analysis in progress

    Impact

    Fortigates firewalls

New Features Release on October 3rd, 2024
  • Completed
    October 03, 2024 at 12:00 PM
    Completed
    October 03, 2024 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    October 03, 2024 at 8:00 AM
    In progress
    October 03, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    October 03, 2024 at 8:00 AM
    Planned
    October 03, 2024 at 8:00 AM

    We are planning a new release scheduled for 3 October 2024, from 10 AM to 2 Pm CET. This release introduces several updates and improvements:

    1. Dashboard (Beta Release)

      • A "Locations" map for geolocated authentication events, offering a clear view of user activity across locations.

      • "Top locations" for devices and authentication types, with logarithmic and linear scales for better data readability.

    2. Cloudi-Fi admin console's new look and feel

      • As an admin, you can seamlessly switch between the classic and new designs from the "My account" section.

      • The toggle feature allows flexibility in choosing the preferred dashboard view.

    3. Geocoding service

      • A new geocoding service has been added to convert location attributes, like names and country details, into geolocalized data.

      • This service will be integrated into the upcoming “Locations” module to improve visualization of user activity across locations.

    4. Enhanced security

      • Recent external penetration tests improved our Content Security Policy (CSP).

      • These enhancements demonstrate our commitment to strengthening security measures.

    5. Enhanced Support coverage

      • New on-call process to enhance our support coverage.

    6. Bug fixes

      • Various bug fixes will be applied to improve overall performance.

    Impact:

    • No service interruption is expected during this maintenance window. All services should remain fully operational throughout the release period.

    Action Required:

    • No action is required from users. However, administrators should familiarize themselves with the new RBAC features post-release.

    More Information: For more details about the release, please visit our Release Information Page.

Oct 2024 to Dec 2024

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