Cloudi-Fi - Notice history

All systems operational

Captive Portals - Operational

100% - uptime
May 2024 · 100%Jun · 100%Jul · 99.7%

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May 2024100% uptime
Jun 2024100% uptime
Jul 202499.7% uptime

Admin Interface - Operational

100% - uptime
May 2024 · 100%Jun · 100%Jul · 100%

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May 2024100% uptime
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DHCP - Operational

100% - uptime
May 2024 · 100%Jun · 100%Jul · 100%

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May 2024100% uptime
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Notice history

Jul 2024

Captive Portal Access Issue
  • Resolved
    Resolved

    Impact: Visitors are experiencing high latency when attempting to access the captive portal.

    Description: We are currently facing an issue with access to our captive portal.

    Current Status: Resolved

Incident_captive portal for (APAC, Australia) region not available
  • Resolved
    Resolved

    Root Cause

    Further to our new release (see https://status.cloudi-fi.net/clxye07is22955b8oc623igk7h), we had to update the consumer configuration. Our node used by visitors in APAC, Australia has a special domain name (login-cn.cloudi-fi.net) and the corresponding setting was not loaded properly. As a result the default world wide domain (login.cloudi-fi.net) was set to this node preventing the application to work properly there. Our development team is working to prevent this issue from recurring.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Incident Summary

    We are facing an issue with the access to our captive portal in (APAC, Australia) region (login-cn.cloudi-fi.net)

    Impact

    Visitors from (APAC, Australia) region are getting an error page in the captive portal

    "Sorry, an error occured, Please contact Cloudi-Fi support team"

Incident_Ticketing interface not available from Admin UI
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Incident Summary

    Currently, our ticketing interface is not available from Cloudi-Fi Admin UI. An error message is displayed when you try to access to the Helpdesk.

    Workaround

    You can open a ticket by sending an email to support@cloudi-fi.com .

July Maintenance Notification
  • Completed
    July 02, 2024 at 9:00 AM
    Completed
    July 02, 2024 at 9:00 AM

    We are planning a new maintenance scheduled for July 2, 2024, from 11:00 a.m. to 2:00 p.m. CET. This release introduces several updates and improvements:

    Table Updates:

    Table updates will be implemented to enhance data management and system performance.

    Enhanced Role-Based Access Control:

    Improvements to the RBAC system will give administrators more granular control over user permissions and access levels.

    Lobby CSV Import:

    Enhancements and fixes for the lobby CSV import functionality will be applied to streamline data import processes.

    Impact:

    No service interruption is expected during this maintenance window. All services should remain fully operational throughout the release period.

Jun 2024

Incident_Zscaler_Traffic forwarding issues for unauthenticated user traffic
  • Resolved
    Resolved

  • Identified
    Identified

    Some iOS and macOS devices may not automatically open the captive portal. Users may need to manually access it by visiting an HTTP URL such as http://neverssl.com or http://3wi.fi.

    Status:

    • Affected Platforms: iOS and macOS devices

    • Issue: Captive portal not opening automatically

    • Workaround: Manually open http://neverssl.com or http://3wi.fi in a browser

    Our technical team is investigating the issue, and we will provide updates as soon as possible. We apologize for any inconvenience and appreciate your patience.

  • Resolved
    Resolved

    Update given by Zscaler - Tue, 25 Jun 2024 19:26:52 UTC

    This incident has been resolved. Please contact Zscaler Support if you have additional questions.

    See https://trust.zscaler.com/zscaler.net/posts/19161

  • Monitoring
    Monitoring

    Update given by Zscaler - Tue, 25 Jun 2024 13:27:00 UTC

    Zscaler has mitigate the issue and are now monitoring the service to confirm stability.

    See https://trust.zscaler.com/zscaler.net/posts/19161

  • Update
    Update

    Update given by Zscaler - Tue, 25 Jun 2024 06:40:37 UTC

    Zscaler is actively progressing with the mitigation plan and has successfully implemented the next phase of the plan. The situation is currently being closely monitored. Customers who have been impacted are advised to continue using the provided workaround until further updates are provided.

    See https://trust.zscaler.com/zscaler.net/posts/19161

  • Identified
    Identified

    Incident Summary

    Zscaler is currently facing an issue on its (zscaler.net , zscloud.net) Clouds : traffic forwarding issues for unauthenticated user traffic. Please find the link below to track the resolution of the incident : https://trust.zscaler.com/zscaler.net/posts/19161


    Impact

    Visitors try to login guest_Wifi but the login-page is blank out.

May 2024

New Features Release on May 30th, 2024
  • Completed
    May 30, 2024 at 1:00 PM
    Completed
    May 30, 2024 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    May 30, 2024 at 9:00 AM
    In progress
    May 30, 2024 at 9:00 AM
    Maintenance is now in progress
  • Planned
    May 30, 2024 at 9:00 AM
    Planned
    May 30, 2024 at 9:00 AM

    We are planning a new release scheduled for 30 May 2024, from 10:00 a.m. to 2:00 p.m. CET. This release introduces several updates and improvements:

    1. New Status Page:

      • A new Status Page will provide real-time service updates and enhance communication with users during service disruptions.

    2. Enhanced Role-Based Access Control:

      • Improvements to the RBAC system will give administrators more granular control over user permissions and access levels.

    3. Bug Fixes:

      • Various bug fixes will be applied to improve overall performance.

    Impact:

    • No service interruption is expected during this maintenance window. All services should remain fully operational throughout the release period.

    Action Required:

    • No action is required from users. However, administrators should familiarize themselves with the new RBAC features post-release.

    More Information: For more details about the release, please visit our Release Information Page.

May 2024 to Jul 2024

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