Cloudi-Fi - Incident_captive portal for (APAC, Australia) region not available – Incident details

All systems operational

Incident_captive portal for (APAC, Australia) region not available

Resolved
Partial outage
Started over 1 year agoLasted about 12 hours

Affected

Captive Portals

Partial outage from 11:00 PM to 6:36 AM, Operational from 6:36 AM to 10:44 AM

Updates
  • Resolved
    Resolved

    Root Cause

    Further to our new release (see https://status.cloudi-fi.net/clxye07is22955b8oc623igk7h), we had to update the consumer configuration. Our node used by visitors in APAC, Australia has a special domain name (login-cn.cloudi-fi.net) and the corresponding setting was not loaded properly. As a result the default world wide domain (login.cloudi-fi.net) was set to this node preventing the application to work properly there. Our development team is working to prevent this issue from recurring.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Incident Summary

    We are facing an issue with the access to our captive portal in (APAC, Australia) region (login-cn.cloudi-fi.net)

    Impact

    Visitors from (APAC, Australia) region are getting an error page in the captive portal

    "Sorry, an error occured, Please contact Cloudi-Fi support team"