Cloudi-Fi - Incident_RADIUS_not_responding – Incident details

No issue since our last update.
The radius configuration change solved the issue.

We detected a new intermittent issue this morning and finally found the probable root cause.
We updated our radius configuration to fix the issue at 10:50AM FR/Paris time.

Root cause :

The radius service was sometimes silently dropping some of the access-requests without any error in the radius logs.

Solution :

We increased the max_requests value in our radius configurations to avoid this behavior.
A new pro-active monitoring will be added on our side to detect this kind of issue.

You can contact support@cloudi-fi.com if you still experience any issue.

A workaround has been installed, the issue should be solved around 12:20PM FR/Paris time.
If you still have issues connecting to your captive portal, please contact :
support@cloudi-fi.com
We will update this notice as soon as we have more informations about the root cause.

Cloudi-Fi team is working on a database issue. Not only fortigate are impacted.