Cloudi-Fi - Notice history

Incident Summary

We are providing an update on the ongoing intermittent service degradation impacting Cloudi-Fi services, which is caused by a major incident on the Cloudflare Global Network.

Impact

Cloudi-Fi Services: Customers may continue to experience intermittent connectivity issues, higher latency, and connection errors (e.g., 5xx errors) when accessing or using Cloudi-Fi services globally.

Root Cause: External service degradation affecting our infrastructure provider, Cloudflare.

Latest Cloudflare Status (Last Update: 12:53 UTC)

Cloudflare is continuing to investigate the internal service degradation affecting their global network. While they previously reported seeing services recover, the status remains in the Investigation/Remediation phase, indicating the issue is not yet fully resolved.

Next Steps

The Cloudi-Fi team remains on high alert and is strictly monitoring the stability of the Cloudflare network. Our services will restore full stability automatically as Cloudflare completes their remediation efforts.

We will not post a new status until we receive a material update from Cloudflare or observe a significant change in the Cloudi-Fi service recovery.

Workaround

Our team has bypassed the Cloudflare service at this moment to make our services back to normal.

Incident Description:

An issue has been identified where the Device section (Admin UI > Network > Devices) displays a “Network Error” message. This prevents users from viewing or managing devices within the platform. The error occurs during attempts to load device-related data.

Impact:

Users are unable to access or manage device information.

The rest of the services (Mac-based Authentication and DHCP) are functioning properly.

Actions Taken / Next Steps:

Our development team is investigating the issue and checking the relevant components.

After deploying our October release today, we discovered a bug when working with our Manage API. We are currently investigating this incident.