Captive Portals - Operational
Captive Portals
Admin Interface - Operational
Admin Interface
DHCP - Operational
DHCP
Notice history
Apr 2026
- ResolvedResolved
Incident Update: Resolved
Resolved: Global Service Restoration
We have confirmed that service has been fully restored across all Zscaler clouds and regions, including the previously impacted nodes in Singapore, Chennai 2, and the US. Zscaler has implemented a global fix, and our internal telemetry shows that all integration traffic is now flowing normally.
Next StepsOur engineering leadership is currently awaiting the formal Root Cause Analysis (RCA) from Zscaler’s engineering team. Once we have reviewed their technical breakdown of the multi-region disruption, we will provide a comprehensive summary to all affected customers.
- MonitoringMonitoring
Monitoring: Global Mitigation Applied by Zscaler
Zscaler has implemented a global fix to address the connectivity issues affecting multiple nodes (including Singapore, Chennai 2, and US-based data centers).
We have received initial confirmation from customers in both the US and APAC regions that service has been restored and they are now able to connect via their original primary nodes. Zscaler has also published an official update regarding this resolution on their Trust Portal: Zscaler Status Post 28871.
We are waiting the RCA from Zscaler engineering team
- UpdateUpdate
Monitoring: Expanded Impact to US Nodes & Escalation
The scope of this incident has broadened beyond the APAC region. We have now received reports of similar connectivity issues affecting Zscaler nodes in the US.
We have escalated this matter to senior Zscaler engineering leadership for an urgent, comprehensive investigation into what appears to be a multi-region disruption.
Current Status & Workarounds
While we await a global resolution from Zscaler, please continue to utilize the previously verified node failovers:
India: Move from Chennai 2 to Hyderabad 1.
APAC: Move from Singapore to Hong Kong 3 or Tokyo 4.
US: We are currently identifying stable target nodes for US traffic and will provide specific recommendations shortly.
Our internal teams remain on high alert and are working alongside Zscaler to stabilize service globally.
- UpdateUpdate
Monitoring: Additional Impacted Node (Chennai 2) & Verified Workaround
Our ongoing investigation has confirmed that the disruption is not limited to Singapore. The Chennai 2 node (India) is also experiencing significant instability. We have successfully verified a workaround with impacted customers in the region.
Verified Workaround
If you are experiencing connectivity issues or tunnel drops on the affected nodes, please implement the following failovers:
For India-based traffic (Chennai 2): Redirect tunnels to the Hyderabad 1 node. This has been confirmed to restore stable connectivity in live testing.
For Singapore-based traffic: Redirect to Hong Kong 3 or Tokyo 4.
We remain in constant communication with Zscaler support as they work toward a permanent fix for the Singapore and Chennai data centers.
- UpdateUpdate
Monitoring: Multiple Impacted Nodes Identified (Singapore & Chennai)
Our ongoing investigation has confirmed that the issue is not limited to the Singapore node. We have identified that the Chennai 2 node (India) is also experiencing disruptions, contributing to the connectivity issues across the APAC region.
Recommended Workaround
To restore connectivity immediately, we suggest customers manually switch their traffic to one of the following stable nodes:
Hong Kong 3
Tokyo 4
We continue to work with Zscaler to resolve the specific issue in Singapore and will provide a final update once the node is stabilized.
- UpdateUpdate
Monitoring: Expanded Scope & Investigation
Our investigation has confirmed that the impact extends beyond the zscloud.net environment to include zscaler.net and other Zscaler clouds within the APAC region.
Zscaler has acknowledged our high-priority ticket, and we are working closely with their team while our internal engineers continue to pursue a parallel remediation path.
- IdentifiedIdentified
Monitoring: Investigation & Remediation in Progress
Zscaler has officially acknowledged our support ticket and is investigating the issue. Simultaneously, our internal engineering teams are evaluating potential remediation steps to restore service for APAC customers.
We will share more details as our joint efforts progress.
- InvestigatingInvestigating
Investigating: Service Issues with Zscaler Integration (APAC)
We are currently investigating reports of connectivity issues affecting customers integrated with the zscloud.net cloud in the APAC region. We are working directly with Zscaler to identify the cause and will provide updates as they become available.
- CompletedApril 02, 2026 at 12:00 PMCompletedApril 02, 2026 at 12:00 PMMaintenance has completed successfully
- In progressApril 02, 2026 at 8:00 AMIn progressApril 02, 2026 at 8:00 AMMaintenance is now in progress
- PlannedApril 02, 2026 at 8:00 AMPlannedApril 02, 2026 at 8:00 AM
The planned deployment is scheduled for Thursday, April 2nd, 2026, from 10 a.m. to 2 p.m. CET. No service interruption is expected.
This release introduces several updates and improvements:
Features and enhancements
Device search module
New module to locate any device on the network using filters: Device Name, IP Address, Hostname, Device Brand, DHCP Lease Status, Locked IP, MAC Address.
MAC-Based authentication - Huawei NCE iMaster
Cloudi-Fi now supports MAC-based authentication with Huawei NCE iMaster. See dedicated KB article.
VPN IPSec logs for DHCP tunnels
Administrators can view and search IPSec tunnel negotiation logs directly from the admin interface, in a human-readable format.
User accounts page - Beta
Centralized view of all registered users, with:
Consolidated user list with account info and status
Advanced search and filtering by multiple criteria
Reset password directly from a user's account
Change profile for any user
To enable: Profile icon → My Account → Interface version → Beta → Save changes.
Subscription messaging
Revised alerts now distinguish between a limit being reached vs. genuinely exceeded, replacing the ambiguous "You exceed your subscription" message.
Security monitoring enhancements
Improved detection and tracking of suspicious activity patterns across the platform.
NAC provider – Entra ID group filtering
Administrators can now filter and restrict groups imported from Microsoft Entra ID, simplifying group management.
Bug fixes
NAC providers were not displaying correctly due to a missing display name field. This has been corrected, and all NAC providers now appear as expected in the interface.
When a search or filter operation returns no results, a clear and descriptive message is now shown to inform the administrator that no matching records were found, eliminating any ambiguity.
For more details about the release, please visit our Release Information Page.
- CompletedApril 01, 2026 at 9:00 PMCompletedApril 01, 2026 at 9:00 PMMaintenance has completed successfully
- In progressApril 01, 2026 at 7:00 PMIn progressApril 01, 2026 at 7:00 PMMaintenance is now in progress
- PlannedApril 01, 2026 at 7:00 PMPlannedApril 01, 2026 at 7:00 PM
We will be performing a planned maintenance operation on Wednesday from 9:00 PM to 11:00 PM.
What's happening?
A pre-release deployment adjustment as part of our ongoing DevOps improvements.
Impact:
No service interruption is expected during this time.
We are working to ensure a smooth and seamless update.
If you have any questions, please contact our support team.
Mar 2026
- PlannedMarch 19, 2026 at 1:00 PMPlannedMarch 19, 2026 at 1:00 PM
Change Description
We are implementing an update to the routing of captive portal redirection traffic originating from Hong Kong. Historically, this traffic did not transit through our China node. Following this change, all captive portal redirection traffic from Hong Kong will now be routed through our China infrastructure and directed to the Cloudi-Fi captive portal at login-cn.cloudi-fi.net.
Impact
No expected service disruption during the change.
Improved routing consistency for users connecting from Hong Kong.
All affected users will be redirected to the China-based captive portal endpoint (login-cn.cloudi-fi.net) and not anymore to (login.cloudi-fi.net) .
Change Date
This change will be deployed today (March 19th) at 2pm CET