Cloudi-Fi - Notice history

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Admin Interface - Operational

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Notice history

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Sep 2026

No notices reported this month

Aug 2026

Captive portal authentication - RADIUS 802.1x disruption
  • Resolved
    UTC
    Resolved

    This network incident has been resolved, a faulty network device has been replaced.

    If you use Cloudi-Fi 802.1x service, please make sure you update your configuration to use our new DNS endpoints.

    We apologize for any inconvenience caused and appreciate your understanding.

  • Identified
    UTC
    Identified

    An identified network incident is affecting our radius 802.1x service and should be soon resolved.

    As fallback and to make our radius availability more robust, we recommend our customers to update their 802.1x radius configuration to use these new DNS endpoints :

     
    Please make sure these Cloudi-Fi radius IPs are allowed on your firewalls (UDP/1815) :

    • 178.32.123.138

    • 5.135.94.202

    • 164.132.247.209

    • 91.134.58.235

Jul 2026

Zscaler Integration – Authentication Delay Issue
  • Resolved
    UTC
    Resolved

    Following continued investigation with Zscaler support, the authentication flow has remained stable during repeated validation tests.

    The previously observed symptoms, including blank captive portal pages, authentication errors, and abnormal authentication delays, have not been reproduced during the latest tests.

    The service is therefore considered stable and the incident will now be closed.

    Should similar symptoms occur again, a new investigation will be initiated and the corresponding authentication traces will be collected for further analysis.

  • Investigating
    UTC
    Investigating

    Description of the Anomaly
    When a device re-enters the captive portal flow while its previous session is still active, a new authentication token is generated for the same IP address and site instead of reusing the existing valid session. This behavior has contributed to the authentication delays observed by end users.

    Investigation Status
    Following investigation with Zscaler support, it was confirmed that the issue stems from latency in the backend infrastructure during authentication validation. In the test case analyzed, the response from login.zscaler.net was delayed by approximately 28 seconds.
    This delay causes the captive portal browser on iOS and Android devices to time out before the authentication flow can complete. Although authentication is ultimately validated in the background, it occurs too late for the portal window to close as expected, resulting in a degraded experience for end users.

    Action Plan
    We continue to work closely with Zscaler support to determine the root cause of this backend latency and identify a permanent resolution.
    In the meantime, we have implemented a mitigation measure related to the authentication process: it will now be triggered less frequently, reducing how often guests encounter the 28-second delay.
    We will share further updates as soon as additional information becomes available.

Cloudi-Fi Service Degradation in APAC
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    Incident Summary

    We are facing an issue with the access to our captive portal in (APAC, Australia) region (login-cn.cloudi-fi.net)

    Impact

    Visitors from (APAC, Australia) region are getting an error page in the captive portal

    "Sorry, an error occured, Please contact Cloudi-Fi support team"

Authentication and Admin access degradation
  • Postmortem
    UTC
    Postmortem

    On July 9-10, 2026, from 23:51 UTC to 02:35 UTC, Cloudi-Fi experienced a service disruption caused by two hosting provider incidents affecting network equipment and VIP failover.

    • Impacted services: Captive portals, Admin interface, RADIUS EMEA (excluding 802.1x)

    • Not impacted services: DHCP, RADIUS 802.1x, RADIUS APAC

    Captive portal and Admin services were restored on July 10, 2026, at 02:00 UTC. RADIUS EMEA service was restored on July 10, 2026, at 02:35 UTC after the faulty network equipment was replaced.

    Cloudi-Fi applied mitigations, completed post-incident checks, and is reviewing infrastructure dependencies and incident handling improvements.

  • Resolved
    UTC
    Resolved

    The incident has now been resolved.

    Access to the Admin interface has been restored, and the captive portal and authentication flow remain operational.

    The Cloudi-Fi team has completed the necessary checks and will continue to monitor the service to ensure stability.

    Thank you for your understanding.

  • Update
    UTC
    Update

    The captive portal is now operational again, and users should be able to access the portal and complete the authentication flow.

    Access to the Admin interface remains impacted at this stage. The Cloudi-Fi team is continuing to work on the incident and assess mitigation measures to restore full service as quickly as possible.

    Further updates will be shared as soon as more information becomes available.

  • Identified
    UTC
    Identified

    The issue has been identified and is related to an ongoing incident affecting our hosting provider’s network infrastructure.

    A faulty network equipment component is currently impacting network connectivity on their side. Their teams are replacing the affected equipment to restore service as quickly as possible.

    We are closely monitoring the situation and will continue to provide updates as more information becomes available.

  • Investigating
    UTC
    Investigating

    We are currently investigating a service disruption affecting Cloudi-Fi.

    Users may experience issues accessing the captive portal, completing the authentication flow, or accessing the Admin interface.

    Our team is working to identify the root cause and restore normal service as quickly as possible. Further updates will be shared as soon as they become available.

JUL9
New features release on July 9th, 2026
MaintenanceCompleted4 hours
  • Completed
    July 09, 2026 at 12:00 PMUTC
    Completed
    July 09, 2026 at 12:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 09, 2026 at 8:00 AMUTC
    In progress
    July 09, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 03, 2026 at 4:04 PMUTC
    Planned
    July 03, 2026 at 4:04 PMUTC

    The planned deployment is scheduled for Thursday, July 9th, 2026, from 10 a.m. to 2 p.m. CET. No service interruption is expected.

    This release includes bug fixes, performance improvements, and new features.

    Features and enhancements

    Import (Beta)

    Bulk import is now available for:

    • Locations

    • Administrator accounts

    • Network devices

    Includes data validation, bulk create/update, and support for .xlsx, .xls, and .ods files.

    Export (Beta)

    Bulk export is now available for:

    • Network devices

    • User accounts

    • Authentication events

    • Locations

    • Administrator accounts

    Includes asynchronous generation, automatic download, Excel (.xlsx) export, and all supported attributes.

    Aggregated user data

    The Administration Console now displays additional user insights, including:

    • Latest visit reason

    • Last NPS

    • Last visited location

    User data anonymization

    Administrators can now anonymize user data directly from the Administration Console to support privacy and compliance requirements.

    Improved captive portal error messages

    Captive Portal error messages are now clearer, easier to understand, and provide more helpful guidance during authentication.

    Bug fixes

    • Policy consistency: Removed deleted profile references automatically from existing policies.

    • Network devices: Newly created devices now appear immediately in Network > Devices, even before their first connection.

    For more details about this release, please visit our Release Information Page.

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