Cloudi-Fi - Notice history

All systems operational

Captive Portals - Operational

100% - uptime
May 2026 · 100%Jun · 100%Jul · 100%
May 2026100% uptime
Jun 2026100% uptime
Jul 2026100% uptime

Admin Interface - Operational

100% - uptime
May 2026 · 100%Jun · 100%Jul · 100%
May 2026100% uptime
Jun 2026100% uptime
Jul 2026100% uptime

DHCP - Operational

100% - uptime
May 2026 · 100%Jun · 100%Jul · 100%
May 2026100% uptime
Jun 2026100% uptime
Jul 2026100% uptime

Notice history

Jul 2026

Authentication and Admin access degradation
  • Postmortem
    UTC
    Postmortem

    On July 9-10, 2026, from 23:51 UTC to 02:35 UTC, Cloudi-Fi experienced a service disruption caused by two hosting provider incidents affecting network equipment and VIP failover.

    • Impacted services: Captive portals, Admin interface, RADIUS EMEA (excluding 802.1x)

    • Not impacted services: DHCP, RADIUS 802.1x, RADIUS APAC

    Captive portal and Admin services were restored on July 10, 2026, at 02:00 UTC. RADIUS EMEA service was restored on July 10, 2026, at 02:35 UTC after the faulty network equipment was replaced.

    Cloudi-Fi applied mitigations, completed post-incident checks, and is reviewing infrastructure dependencies and incident handling improvements.

  • Resolved
    UTC
    Resolved

    The incident has now been resolved.

    Access to the Admin interface has been restored, and the captive portal and authentication flow remain operational.

    The Cloudi-Fi team has completed the necessary checks and will continue to monitor the service to ensure stability.

    Thank you for your understanding.

  • Update
    UTC
    Update

    The captive portal is now operational again, and users should be able to access the portal and complete the authentication flow.

    Access to the Admin interface remains impacted at this stage. The Cloudi-Fi team is continuing to work on the incident and assess mitigation measures to restore full service as quickly as possible.

    Further updates will be shared as soon as more information becomes available.

  • Identified
    UTC
    Identified

    The issue has been identified and is related to an ongoing incident affecting our hosting provider’s network infrastructure.

    A faulty network equipment component is currently impacting network connectivity on their side. Their teams are replacing the affected equipment to restore service as quickly as possible.

    We are closely monitoring the situation and will continue to provide updates as more information becomes available.

  • Investigating
    UTC
    Investigating

    We are currently investigating a service disruption affecting Cloudi-Fi.

    Users may experience issues accessing the captive portal, completing the authentication flow, or accessing the Admin interface.

    Our team is working to identify the root cause and restore normal service as quickly as possible. Further updates will be shared as soon as they become available.

New features release on July 9th, 2026
  • Completed
    July 09, 2026 at 12:00 PMUTC
    Completed
    July 09, 2026 at 12:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 09, 2026 at 8:00 AMUTC
    In progress
    July 09, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 03, 2026 at 4:04 PMUTC
    Planned
    July 03, 2026 at 4:04 PMUTC

    The planned deployment is scheduled for Thursday, July 9th, 2026, from 10 a.m. to 2 p.m. CET. No service interruption is expected.

    This release includes bug fixes, performance improvements, and new features.

    Features and enhancements

    Import (Beta)

    Bulk import is now available for:

    • Locations

    • Administrator accounts

    • Network devices

    Includes data validation, bulk create/update, and support for .xlsx, .xls, and .ods files.


    Export (Beta)

    Bulk export is now available for:

    • Network devices

    • User accounts

    • Authentication events

    • Locations

    • Administrator accounts

    Includes asynchronous generation, automatic download, Excel (.xlsx) export, and all supported attributes.


    Aggregated user data

    The Administration Console now displays additional user insights, including:

    • Latest visit reason

    • Last NPS

    • Last visited location


    User data anonymization

    Administrators can now anonymize user data directly from the Administration Console to support privacy and compliance requirements.


    Improved captive portal error messages

    Captive Portal error messages are now clearer, easier to understand, and provide more helpful guidance during authentication.

    Bug fixes

    • Policy consistency: Removed deleted profile references automatically from existing policies.

    • Network devices: Newly created devices now appear immediately in Network > Devices, even before their first connection.

    For more details about this release, please visit our Release Information Page.

May 2026

No notices reported this month

May 2026 to Jul 2026

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