Cloudi-Fi - Notice history

All systems operational

Captive Portals - Operational

100% - uptime
Jul 2024 · 99.7%Aug · 100%Sep · 100%

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Jul 202499.7% uptime
Aug 2024100% uptime
Sep 2024100% uptime

Admin Interface - Operational

100% - uptime
Jul 2024 · 100%Aug · 100%Sep · 100%

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Jul 2024100% uptime
Aug 2024100% uptime
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DHCP - Operational

100% - uptime
Jul 2024 · 100%Aug · 100%Sep · 100%

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Jul 2024100% uptime
Aug 2024100% uptime
Sep 2024100% uptime

Notice history

Sep 2024

UI error on Network Devices & Activity pages
  • Resolved
    Resolved

    Incident resolved at 7:23 am GMT.
    Devices and Activity pages are now accessible without error.

    Root Cause

    Elastic cluster issue.

  • Investigating
    Investigating

    Incident Summary

    Elastic cluster issue affecting the Network module on the admin UI.

    Impact

    Devices and Activity pages will retrieve a message "Network error".

    Affected URLs :

    https://admin.cloudi-fi.net/#/networks/devices

    https://admin.cloudi-fi.net/#/networks/activity-logs

New Features Release on September 5th, 2024
  • Completed
    September 05, 2024 at 6:08 PM
    Completed
    September 05, 2024 at 6:08 PM
    Maintenance has completed successfully.
  • In progress
    September 05, 2024 at 3:00 PM
    In progress
    September 05, 2024 at 3:00 PM
    Maintenance is now in progress
  • Planned
    September 05, 2024 at 3:00 PM
    Planned
    September 05, 2024 at 3:00 PM

    We are planning a new release scheduled for 5 September 2024, from 2 PM to 10 PM CET. This release introduces several updates and improvements:

    1. Form Revamp and Component Consistency

      • Updated admin console: first phase in user experience revamp

      • Standardized design for buttons, input fields, and dropdowns

    2. Keyid VPN Type Support for Cloudi-Fi DHCP IPsec Tunnel

      • Keyid VPN support enhances adaptability and compatibility

      • Improves Cloudi-Fi DHCP IPsec Tunnel for a secure, versatile connection

    3. Bug fixes

      • Various bug fixes will be applied to improve overall performance.

    Impact:

    • No service interruption is expected during this maintenance window. All services should remain fully operational throughout the release period.

    Action Required:

    • No action is required from users. However, administrators should familiarize themselves with the new RBAC features post-release.

    More Information: For more details about the release, please visit our Release Information Page.

Aug 2024

Database and Queue Messaging services upgrade
  • Completed
    August 10, 2024 at 10:00 PM
    Completed
    August 10, 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    August 10, 2024 at 7:00 PM
    In progress
    August 10, 2024 at 7:00 PM
    Maintenance is now in progress
  • Planned
    August 10, 2024 at 7:00 PM
    Planned
    August 10, 2024 at 7:00 PM

    Description

    Cloudi-Fi will be performing a maintenance on our Database and Queue Messaging service. This maintenance is scheduled for Saturday at 9:00 PM (Paris time) on August 10, 2024 , and can take up to 3 hours to complete.


    Impact

    A 15-minute downtime is anticipated for new authentications (via the Cloudi-Fi captive portal) and DHCP.

New Features Release on August 8th, 2024
  • Planned
    August 08, 2024 at 8:00 AM
    Planned
    August 08, 2024 at 8:00 AM

    We are planning a new release scheduled for 8 August 2024 - 10 AM to 2 PM CET. This release introduces several updates and improvements:

    1. Network issue page

      • Introducing a new optional page designed to detect and manage redirection loops

    2. Lease Selection Optimization

      • To address the time-consuming IP selection process when the pool nears full capacity, we've implemented a gradual lease assignment strategy, enhancing efficiency in these high-demand situations.

    3. Bug fixes

      • Various bug fixes will be applied to improve overall performance.

    Impact:

    • No service interruption is expected during this maintenance window. All services should remain fully operational throughout the release period.

    Action Required:

    • No action is required from users. However, administrators should familiarize themselves with the new RBAC features post-release.

    More Information: For more details about the release, please visit our Release Information Page.

  • Completed
    August 07, 2024 at 10:40 PM
    Completed
    August 07, 2024 at 10:40 PM
    Maintenance is now in progress.

Jul 2024

Captive Portal Access Issue
  • Resolved
    Resolved

    Impact: Visitors are experiencing high latency when attempting to access the captive portal.

    Description: We are currently facing an issue with access to our captive portal.

    Current Status: Resolved

Incident_captive portal for (APAC, Australia) region not available
  • Resolved
    Resolved

    Root Cause

    Further to our new release (see https://status.cloudi-fi.net/clxye07is22955b8oc623igk7h), we had to update the consumer configuration. Our node used by visitors in APAC, Australia has a special domain name (login-cn.cloudi-fi.net) and the corresponding setting was not loaded properly. As a result the default world wide domain (login.cloudi-fi.net) was set to this node preventing the application to work properly there. Our development team is working to prevent this issue from recurring.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Incident Summary

    We are facing an issue with the access to our captive portal in (APAC, Australia) region (login-cn.cloudi-fi.net)

    Impact

    Visitors from (APAC, Australia) region are getting an error page in the captive portal

    "Sorry, an error occured, Please contact Cloudi-Fi support team"

Incident_Ticketing interface not available from Admin UI
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Incident Summary

    Currently, our ticketing interface is not available from Cloudi-Fi Admin UI. An error message is displayed when you try to access to the Helpdesk.

    Workaround

    You can open a ticket by sending an email to support@cloudi-fi.com .

July Maintenance Notification
  • Completed
    July 02, 2024 at 9:00 AM
    Completed
    July 02, 2024 at 9:00 AM

    We are planning a new maintenance scheduled for July 2, 2024, from 11:00 a.m. to 2:00 p.m. CET. This release introduces several updates and improvements:

    Table Updates:

    Table updates will be implemented to enhance data management and system performance.

    Enhanced Role-Based Access Control:

    Improvements to the RBAC system will give administrators more granular control over user permissions and access levels.

    Lobby CSV Import:

    Enhancements and fixes for the lobby CSV import functionality will be applied to streamline data import processes.

    Impact:

    No service interruption is expected during this maintenance window. All services should remain fully operational throughout the release period.

Jul 2024 to Sep 2024

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